Investment Management Administrator

FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most trusted and innovative retail trading platforms, serving over 24 million active users worldwide. Based in Toronto, with convenient access to the city’s Line 1 TTC subway, our new office boasts bright, open spaces and spectacular views of the city. As we continue to scale, we are seeking to expand our team with a dynamic, growth-mindset Investment Representative.

we’re not just building a brokerage — we’re redefining how Canadians invest. As part of a global fintech leader, we equip investors with cutting-edge technology, market intelligence, and client experience that stands apart. We’re looking for an Investment Representative to join our growing Canadian team. This role is pivotal — you’ll support our retail, active trader, and high-net-worth clients through trade support, proactive retention, and expert service delivery. If you thrive in a fast-paced environment, understand the markets, and have a passion for client success — this is your moment.
This role reports directly to the Vice President, Customer Success.

Provide frontline support for client trades, account inquiries, and platform navigation across multiple asset classes.
Client Retention & Relationship Building: Identify clients at risk of attrition and engage with strategic retention efforts to re-ignite their experience with Moomoo.
Resolve with Impact: Tackle client complaints with a solution-oriented mindset while ensuring compliance with CIRO standards.
Collaborate Across Teams: Partner with Compliance, Risk, and Product teams to elevate client experience while adhering to regulatory requirements.
Market Expertise: Stay informed on market developments to provide clients with relevant insights and context for their trading decisions.
Communication Excellence: Use tools like Feishu, BBM, and Excel to document, analyze, and communicate effectively across teams.
University degree in Finance, Business, Economics, or related discipline.
Experience: Minimum 3-5 years in financial services, preferably within a brokerage setting.
Strong understanding of capital markets, trading strategies, and investment products.
Exceptional communicator with fluency in English; French is an asset.
Proficient in Microsoft Excel and familiar with internal communication platforms like Feishu and BBM.
Deep understanding of compliance and risk management within Canadian investment regulations.

Competitive salary, comprehensive benefits, and performance-based incentives
Opportunities for professional growth in a fast-growing fintech company
Beautiful office space in mid-town Toronto with stunning city views
Work in a company that’s a global leader in online brokerage and wealth management
Join Moomoo Canada and help shape the future of retail trading in Canada!

WE welcome applications from all qualified individuals, including but not limited to those from racialized communities, Indigenous peoples, persons with disabilities and members of the LGBTQ+ community.
MFC is committed to providing reasonable accommodations throughout the recruitment process in accordance with the Accessibility For Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage, please let us know, and we will work with you to meet your needs.
All employment offers are contingent upon meeting any applicable regulatory, licensing, or background check requirements. By applying to this position, you acknowledge that your personal information will be collected and used for recruitment purposes in accordance with applicable privacy laws.

Artificial Intelligence (AI) Usage
Please not that cetain stages of our hiring process may involve the use of Artificial Intelligence (AI) or automated tools to assist our recruiters in screening applications and assessing qualifications.
These tools are designed only to support human decision-making and do not make final hiring decisions . Your personal information will be handled in compliance with Ontario's privacy and employment laws, including the Ontario Human Rights Code, the Employment Standards Act, and applicable privacy legislation.

We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local police or call the Canadian Anti-Fraud Centre at Show phone number.