Retail Store Supervisor Job

About Us Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing! We strive to foster a balanced and flexible culture that benefits both our customers and employees. Position Summary The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team collaboration. The Corporate Store Supervisor II is responsible to assist in the leadership of the stores day-to-day operations in the achievement of operational efficiencies, profitability and customer satisfaction. This position is also responsible to promote and maintain workplace wellness and health and safety, through active compliance with all workplace health and safety policies and procedures. Project/Task Management

Perform and supervise store opening and closing procedures included but not limited to: arming and disarming store alarms, counting and balancing tills and float at the beginning and end of each shift, daily safe audits & prepare and deliver the daily deposit to the nearest TD Bank

Operate the cash register and POS system, administering Corporate Store Supervisor II POS functions, as required.

Manage transactions and the cash register with honesty and integrity.

Submit daily and weekly paperwork to Corporate Office.

Ensure stores are “closing to open” and that throughout the day, clear and defined associate floor plans and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture.

Work with the Corporate Store Manager to manage labour and create weekly work schedules to budgeted staffing models.

People Management

Work alongside the Corporate Store Manager to formally recognize trends of underperformance and strong performers within the assigned store team.

Work alongside the Corporate Store Manager to ensure clear, documented and executed performance improvement plans.

Work with store staff to resolve issues proactively and/or as they arise and report unresolved issues to the Corporate Store Manager.

Lead staff and ensure that Bulk Barn Foods Limited standards are upheld.

Assign staff break times in compliance with Company Policy.

Support in facilitating successful trainings, performance management meetings and staff meetings.

Set high expectations for excellent customer service and hold the store team members accountable to the measurable results.

Assist customers in a manner that exceeds customer expectations.

including, but not limited to floors, barrels, fixtures, windows, utensils, bathrooms, store exterior, and store interior.

Customer Focus

Ensure that employees come to work in compliance with operating standards and are actively engaging with co-workers and customers to achieve store results.

All customer communications are to be friendly and productive encouraging repeat business, customer satisfaction and increased sales.

Promotes and works to maintain workplace wellness, health and safety, through active compliance with all workplace health and safety policies and procedures.

Handler and Food Safe Certification, an asset

• Standard First Aid Certificate, an asset
• 3 years' experience working in a retail environment (Food Retail experience is an asset)
• 2 - 3 years' experience working under pressure, multi-tasking and managing time
• Working knowledge of Microsoft Office (Word, Excel and Outlook)
• 2 - 3 year working experience in a professional environment handling confidential information
• 2-3 years' experience servicing and resolving customer concerns
• Positive and customer service oriented

Job Type: Permanent, Full-time. Schedule: Must be available to work a flexible schedule that includes early mornings, days and evenings, Monday through Sunday. Bulk Barn Foods Limited is an equal opportunity employer that values diversity in the workplace. Accommodation is available in accordance with the AODA, if requested. No telephone calls please.