Program Manager, Evening Shift

Position Summary:
The Competitive Programs Coordinator will be the administrative/operational lead for the Club’s
competitive programs, while supporting program growth, and providing excellent customer service
to the competitive categories.

Activities & Duties:
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• Serve as the primary point of contact for competitive program inquiries, delivering timely,
professional, and customer-focused communication.
• Perform general administrative duties, including verification and tracking of coaching
certifications and requirements, onboarding volunteer coaches, and approving required
documentation and forms.
• Manage the setup and maintenance of registration systems and operational processes
within our registration platform.
• Coordinate and manage field bookings for competitive home games, festivals, and game
reschedules.

• Coordinate and manage field bookings for and schedule Academy practices.
• Plan and execute Academy and Rep grassroots trials and competitive tryouts.
• Administer the setup and hosting of Ontario Soccer coaching clinics.
• Collaborate with Club Technical Staff to support the recruitment and hiring of volunteer

coaches.
• Provide leadership and support to competitive program volunteers, including managing
conflict resolution processes when required.

• Facilitate team official meetings to communicate key updates and operational information.
• Liaise with Club Engagement staff regarding program documents, forms, and promotional

initiatives.

• Work collaboratively with Finance on annual budget planning and tracking.
• Represent the Club at League and District meetings, as well as discipline hearings.
• Maintain up-to-date knowledge of Ontario Soccer and Canada Soccer policies, guidelines,

and operational procedures.

Skills & Qualifications:
• Bachelor’s Degree in Sports Management, Business Administration, or a related field, or an
equivalent combination of education and relevant work experience.
• Minimum of two (2) years of relevant programming or administrative experience within a
youth sport or recreation environment.

• Working knowledge of the Ontario Soccer landscape, systems, and governance structure.
• Previous soccer playing experience is considered an asset.
• Strong written and verbal communication skills.
• Excellent planning and organizational abilities, with the capacity to manage multiple

priorities simultaneously.
• Experience with conflict resolution and mediation, including handling sensitive and
confidential matters.
• Proficiency with Microsoft Office and Google products; experience with program
management software (Power Up) is an asset.

Reporting & Collaboration:
This position reports directly to the Executive Director and works collaboratively with key staff
members, including Office Staff, the Club Head Coach, and the Assistant Academy Director.

Working Environment:
This role is primarily office-based, with standard working hours of Monday to Friday, 9:00am to
4:00pm. Due to the nature of the position, occasional evening and weekend availability is required
to support program operations and events.

Compensation:
Salary range: $42,000–$47,000 annually. Enrollment in the Club’s benefits package will be
available following the successful completion of a probationary period.