Inside Construction Sales - Customer Service Representative

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. Inside Sales Representative

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Inside Sales Representative. The Inside Sales Representative (ISR) position will be responsible for driving incremental sales revenue for assigned depot sales territories through the identification of new prospective customers, reactivation of dormant accounts, and supporting increased sales productivity. The ISR will reach new, dormant, and existing customers utilizing a number of different approaches such as project database mining, phone contact and follow-up, email, fax, web inquiry handling. Will increase sales productivity by working with OSR’s and the Depot teams to support customer-facing processes such as handling customer sales inquiries, assisting with sales quotations, and customer communications. The successful candidate will work very closely with the Outside Sales team, Customer Service Representatives, Depot Managers, and Product Manager.

Identify and call prospective and existing customers in designated market areas to qualify leads and explain products and services offered. Deliver sales leads to the Outside Sales team. Close sales leads directly when possible.

Demonstrated added-value approach to customers by identifying appropriate solutions based on an understanding of their needs

Daily use of sales leads services (i.e. Dodge, Blue Book, Builders Exchange, Construction Journal) to identify, track, and follow-up on new work bidding or awarded to contractors

Coordinate with Marketing to reach targeted prospective accounts (email campaigns, sales and marketing materials, case studies, presentations)

Contact dormant accounts in designated market areas to reintroduce and explain products and services offered

Understand why dormant accounts became inactive. Work with the Sales and PC staff to develop a plan to generate new business from these accounts

Deliver sales leads to the Outside Sales team. Close sales leads directly when possible.

Focus on increasing sales productivity

May assist OSR’s with customer quote requests, engineering requests, orders, contracts, billing disputes, problem solving, etc. Close sales leads directly when possible

Handle sales inquiries and customer assistance requests

Daily input and update of CRM system with pertinent sales, customer, and marketing data such as: new prospects, new projects, project status, application type, customer type, estimated start dates, quote requests, engineering requests, lost reasons, etc.

Support customer retention strategies and plans

Coordinate internally to expedite sales process

Achievement of individual and team assigned revenue and productivity-based sales objectives and metrics

Accurate and regular tracking and reporting on metrics, projects, and progress

Promote internal and external customer service excellence

Bachelor’s Degree or equivalent combination of education and experience

1-2 years’ business-to-business Inside Sales experience, preferably in a construction-related industry

Demonstrated ability to work in a fast-paced, team-oriented, customer-focused environment

Demonstrated success cold-calling, reactivating dormant accounts, and in engaging prospects and customers

Excellent sales, communication and listening skills

Proficiency using systems such as Microsoft Dynamics CRM, McGraw Hill Dodge Reports, Microsoft Word, Excel, and Outlook, or equivalent

Technical and mechanical aptitude to understand construction equipment and engineered application in the field

Analytical capabilities to interpret data, generate reports, and understand full external and internal sales and customer service processes

Ability to travel 10-20% within region. Occasional overnight travel

Ability to visit customers and prospects in office and construction site settings as needed

Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.

Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, and applicable agreements (unless specified in a collective bargaining agreement).

Sunbelt Rentals supports service members. In order for the employee to get a referral bonus they need to contact their regional recruiter.