Service Desk Analyst (IT Support)
$35.75 per hourOttawa Community Housing
Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,000 homes. As Ottawa's largest social and affordable housing provider, ranking second largest in Ontario and fourth largest in Canada, we're committed to enhancing tenant well-being through partnerships with local service providers and support agencies.
At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018.
We provide opportunities to positively impact your community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more.
OCH is currently seeking a dedicated Helpdesk Administrator to be the first point of contact and provide support to end users regarding computer software and/or hardware. Reporting to the Manager, Information Management/Information Technology (IM/IT), and under the guidance of the Helpdesk Coordinator, the Helpdesk Administrator will provide basic troubleshooting, network access, administer system, and deploy computer equipment.
Helpdesk Administrator with OCH:
Providing affordable and quality solutions for our tenants is the mission of our organization. By using various technologies, we can make this mission a success and create a better world for our tenants. As the Helpdesk Administrator, you will be a major player in shaping the communities we serve while unleashing your passion for technology. You will be the key that enables our employees to serve our communities and bring change into the lives of our tenants.
As the Helpdesk Administrator, some of the things you do will include:
Be the first point of contact and provide basic technical support
Receive and respond to telephone, emails, and in-person requests for assistance (may require travel to user site)
Conduct basic diagnostics and consult technical manuals
Deploy computer equipment for other employees
Administer system and network access rights
Provide coaching on the basic use of computer hardware and/or software
As a helpdesk Administrator, you can look forward to:
Opportunities for personal and professional growth
Using creative and problem-solving skills to help our organization to bring positive change in our communities
Post-secondary education in computer systems technology, network administration, or a related discipline
Minimum of one (1) year experience in a technical support role, preferably in a helpdesk environment
Up-to-date and relevant knowledge in the information technology field
System administration of Microsoft products including Windows, Outlook, Office Suite, and SharePoint
Working knowledge of computer hardware and software troubleshooting tools
Knowledge of Word, Excel, Outlook, SharePoint and computer imaging software
Working knowledge of relevant legislation including Municipal Freedom of Information and Protection of Privacy Act
Fluency in English is required
Functional capacity to communicate in French is an asset
Ability to follow protocols, take initiative, and work without close supervision
Demonstrated ability to use manufacturer's/supplier’s documentation and support
Ability to explain technical matters to non-technical users both written and verbally
Satisfactory Criminal Records Check
Must be able to work evenings and weekends on occasional basis, as required
This is a full-time work on-site position. (OCH is committed to providing accommodations for people with disabilities. Hourly Department:
IT - Systems Administration Employment Type:
Full-time Closing Date (MM/DD/YY):
Temporary ID:
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