Payroll Coordinator// Full-time

At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.

HR Services at Bell Canada is seeking a highly skilled and motivated individual to join our team as a Payroll Manager. In this role, you will be responsible for leading and managing a team of payroll specialists. The successful candidate will ensure the smooth and efficient operation of payroll services, while maintaining a high level of customer satisfaction. Team Leadership: Lead a team of payroll specialists by providing guidance, coaching, and performance management. Customer Service: Ensure exceptional customer service delivery by monitoring the quality and efficiency of payroll services provided by the contact center team. Address customer inquiries, resolve escalated issues, and proactively identify opportunities to enhance customer satisfaction.
Payroll Operations: Oversee the day-to-day payroll operations, ensuring accurate and timely processing of payroll for a large employee base. This includes managing employee data, calculating wages, deductions, and benefits, resolving payroll discrepancies, and adhering to legal and regulatory requirements.
Process Improvement: Continuously evaluate and improve payroll processes, systems, and procedures to optimize efficiency, accuracy, and compliance. Identify areas for automation and implement technology solutions to streamline payroll operations.
Performance Metrics: Establish and monitor key performance indicators (KPIs) to track the performance of the payroll team. Analyze data and generate reports to identify trends, areas of improvement, and performance gaps. Develop action plans to address any identified issues and drive performance towards established goals.
Collaboration: Collaborate with cross-functional teams, such as Payroll, HR, Finance, and IT, to ensure alignment and integration of payroll processes and data. Participate in meetings, projects, and initiatives related to payroll system upgrades, regulatory changes, and process enhancements.
Compliance and Risk Management: Stay updated on relevant labor laws, tax regulations, and industry best practices related to payroll processing. Ensure compliance with internal policies, procedures, and external regulatory requirements. Mitigate risks associated with payroll operations and maintain data confidentiality and security.
Bachelor's degree in Human Resources, Accounting, Business Administration, or a related field. Certified Payroll Manager) are a plus
In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Experience in managing payroll operations and leading teams in a contact center or similar environment.
Comprehensive knowledge of payroll processes, tax regulations, and employment legislation in Canada.
Strong leadership abilities with a track record of building and developing high-performing teams.
Excellent communication skills, both verbal and written, with the ability to interact effectively with employees at all levels and customers.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Proficiency in payroll software and systems. Experience with SAP or other enterprise payroll systems is preferred.
Demonstrated ability to drive process improvement initiatives and optimize operational efficiency.
Adequate knowledge of French is required for positions in Quebec.

Job Status: Regular - Full Time
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Please apply directly online to be considered for this role. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

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