Duty Manager - Customer Service

Do you have a passion for customer service? Are you fluent in English and French? If so, GardaWorld is the place for you! The Duty Manager is responsible for ensuring and improving the performance, productivity, efficiency, and effectiveness of various teams. Additional focus on workforce planning and profitability to ensure the full utilization of resources while maintaining enhanced compliance standards. Duty Manager Job Responsibilities:

Responsible for adherence to operational systems, processes, and policies in support of the organization's visions and client requirements.
Collaboratively coordinate and implement a workforce plan with the Resource Optimization Manager (ROM) team to meet daily, weekly, and monthly service and safety requirements within the operational scope.
Involves actively mentoring management and frontline personnel emphasizing development and training processes and standards.
As the primary contact, communicate job site conditions and concerns to key stakeholders. Lead/implement remedial or training actions to ensure ongoing compliance.
Monitor workforce absenteeism and implement contingency plans with administrative support.
Ensure efficient collaboration and coordination between departments through communications with a variety of support services to meet the requirements of the daily operations and client expectations.
Conduct regular operational meetings and team briefs to review performance; Support a labour relations strategy aligned with operational requirements and is in support of the company culture and values.
Responsible for managing the data collection and other pertinent information in support of presenting daily, weekly, bi-weekly, or monthly operational effectiveness directly with the client and internal contacts.
Actively follows safety policies and collaborates with the Health and Safety team for compliance.
Manages and increases the effectiveness and efficiency of the supporting departments (Human Resources, Quality, Administration, and Finance) through the coordination and communication between the business functions.

Duty Manager Qualifications:

Post Secondary diploma or degree in business management or related field or equivalent work experience.
Fluency in French, spoken and written, is required
Fluency in English, spoken and written, is an asset
Excellent conflict management skills. Has a proven ability to help others through emotional or tense situations, tend to disagreements diplomatically, and collaboratively define solutions that everyone can support.
Experience and track record leading, motivating, and coaching people. Highly flexible and adaptable to support 24/7 operation.
Strong understanding of legal requirements and responsibilities in a unionized environment.
Employment Type: Permanent
Montréal International Airport (YUL)