RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (H/F)

About Symcor Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Manages people and operations of Print and Insertion team at the Montreal in order to deliver on business goals including financials, employee engagement, etc. The role is also responsible for managing resources, identifying process improvements and fostering a collaborative work environment to ensure alignment, and optimize effectiveness, efficiency and service delivery within scope, schedule and cost. This role is onsite and while primarily Monday to Friday, does require the flexibility to work off-shifts to match up with the people within the group (i.e. some evenings and weekends on occasion). This role requires the candidate to be fluent in both French and English. Provide strong people management and administrative leadership to ensure team performance and engagement.
Oversee Print and Insertion operations to achieve business, financial, and workforce targets aligned with Symcor's strategic objectives.
Collaborate cross-functionally to manage workflows, allocate resources, address issues, and support client change initiatives.
Maintain compliance with risk, privacy, security, and business continuity standards by implementing and validating appropriate controls.
Drive workforce planning, including organizational structure, staffing needs, training, and succession planning.
Champion a culture of continuous improvement by identifying, implementing, and mentoring process enhancements across the team.
Ensure all client jobs are completed with accuracy and timeliness, in accordance with strict quality standards and deadlines.
Promote health, safety, and professional development, influencing a positive, performance-driven work environment.
5+ years of experience in people management, including managing other people managers.

• Proven experience in a large enterprise or production-based operations environment is an asset.
• Strong administrative and advanced MS Office and computer skills.

Solid understanding of service delivery, client requirements, and internal policies/procedures.
What's In It For You At Symcor, we define our success by what we help others achieve. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
Leaders who support your development through coaching and managing opportunities.
It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor's success.