Housekeeping Supervisor (evening and weekend)

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders. Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.based on STR data).
Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

HOUSEKEEPING TEAM LEAD

The Housekeeping Team Lead will be responsible to assist the department leader to ensure the cleaning of the property meets or exceeds brand and company standards. Additionally, the Housekeeping Team Lead will participate in the activities of the Housekeeping Department to provide guests with clean, attractive, well-maintained rooms and a secure place to stay.
Assist in daily assignment of rooms to housekeeping associates and all room cleaning and laundry work assigned is completed according to brand and company standards
Assist housekeeping department leader with inspecting all rooms for cleanliness and maintenance issues daily
Assist in staff scheduling in accordance with forecasted business, maintaining productivity norms and achieving the departmental wage budget
Assist housekeeping department leader to ensure punctuality, efficiency and continued adherence to hotel policies and procedures, and delegate tasks as necessary
Assist in providing communication updates to associates and actively encourage communication with other departments within the hotel
Assist in ensuring all staff are aware of procedures the Emergency Action Plan for the property
Assist in inventory control, including monthly and/or weekly inventory counts and preparation of orders
Support the department leader in the hiring and orientation of all staff
Assist in training of all team members within the department
Carry out the duties of an absent staff member and/or assist in another department as necessary
Ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer's instructions
Ensure compliance with company and house rules
Ensure the timely and accurate completion of housekeeping forms/reports, following procedures required by hotel policy
Respond to and anticipate guest needs with any comments or complaints being action following procedures in accordance with hotel and company policy
Assist in collection of used linen from the floors and sort to wash type
Notify management of any repairs/alternations required to linen, terry, bedding and drapes
Maintain security for guests and property by ensuring guestroom doors as well as storage closets are closed and locked at all times, key cards are controlled, and lost and found articles are properly logged and securely stored
Report suspicious activity by guests or others and observes all security and safety measures
Assist in other areas of the housekeeping department as needed
1-2 years of experience working in a similar role, previous hotel experience considered an asset

• Previous exposure to expenses and budgets considered an asset
• Previous exposure with inventory management considered an asset

Strong attention to detail, quality workmanship
Ability to set priorities for self and others in the hotel
A High School Diploma or GED required

May be required to work early morning, late evening and weekend shifts