I.T Helpdesk Analyst (Remote - Bilingual)

Full-time

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Helpdesk Analyst

We are seeking a driven and motivated Bilingual Helpdesk Support Specialist. This person will be passionate about customer service and comfortable helping end users troubleshoot level 1/2 issues in both the French and English language.

Provide high-quality helpdesk and deskside support to end-users, addressing IT issues promptly and effectively in both French and English.

Diagnose and troubleshoot technical issues remotely and on-site, utilizing strong problem-solving skills.

Configure and troubleshoot Office 365 applications, cabling, routing, WiFi, and other desktop support services.

Support Microsoft technologies, including operating systems, Office suite, Exchange Online, and Intune.

Troubleshoot and support mobile devices such as iPhones, iPads, and Android devices.

Communicate effectively with end-users of all levels, ensuring clear and concise resolution of IT issues.

Strong documentation skills with the ability to accurately record support activities, and document troubleshooting steps.

Maintain accurate records of support activities, including incident documentation and resolution.

Fluent in both French and English, with the ability to read, write, and communicate effectively in both languages.

Proven experience in providing helpdesk and deskside support, with a focus on resolving software and hardware issues.

Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues efficiently.

Experience supporting the Microsoft stack of technologies, including operating systems, Office suite, Exchange Online, and Intune.

Familiarity with configuring and troubleshooting mobile devices such as iPhones, iPads, and Android devices.

Excellent written and verbal communication skills, with the ability to communicate technical information clearly to end-users.

Industry certifications such as CompTIA, Microsoft, or Cisco are beneficial.

Valid driver's license and willingness to travel to other offices as needed.

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Vacancy posted 4 days ago

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