Responsable Support / Service Manager (H/F)

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Company Description Dropbox isn't just a workplace—it's a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. Every day, our platforms—including Dropbox Dash, Dropbox Sign, and our core sync engine—handle over a billion files for users worldwide, creating engineering challenges as great as the opportunity for impact. Our software engineering team uses a range of technologies to solve interesting problems, including Python, React, Node.js, JavaScript, MongoDB, PostgreSQL, and Android development. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team. Areas of work include Machine Learning Engineers, Infrastructure Engineer, Product SWE Frontend and Backend, Mobile Software Engineers (iOS and Android), Engineering Manager, Data Engineer, Software Development Engineer in Test, Security Engineering, Site Reliability Engineer, Technical Program Managers, Network Engineer, Datacenter Engineer, Technical Supply Chain Manager and more. Role Description Dropbox is seeking an experienced Sourcing Manager to join the foundations of our Infrastructure team. This person will be responsible for sourcing the network connectivity services needed to deliver the cloud infrastructure that will enable Dropbox to scale beyond our current 1 billion files/day stored by 700M+ users. This role will work with global network carriers to ensure that Dropbox has the network capacity it needs. Responsibilities Develop and execute a robust global telecom/network carrier services category strategy based on Dropbox's infrastructure needs Own and lead commercial and contractual negotiations with suppliers. Drive the development and negotiation of RFI/RFP proposals for new and existing network infrastructure Responsible for maintaining sourcing pipeline and driving benchmarking data, strategy presentations, global budgeting and on-time delivery metrics Have region and market expertise to determine specific connectivity routes that meet Dropbox's network requirements and keep abreast of current industry developments and trends Work closely with Network Engineering to identify the best network technology for Dropbox's global network infrastructure. Lead project initiatives for Dropbox's global cloud infrastructure network services including metro, long haul, and network colocation Develop new supplier engagements and partnerships to enable new network transport/transit/peering/colocation deployments and cost savings opportunities Lead Supplier Business Reviews to drive supplier performance and executive alignments. Build long term strategic relationships with key suppliers and industry experts Drive alignment with key internal stakeholders including engineering, operations, finance and legal Requirements BA/BS in supply chain, procurement, networking or equivalent with at least 5 years of sourcing experience 5+ years of experience in networking technologies 5+ years of experience in strategic negotiations obtaining services from network technology providers Extensive experience with contract development and supplier management Good understanding of domestic and global carrier networks Experience interfacing with suppliers and driving results with supply base Excellent communication skills, both written and verbal are required Preferred Qualifications Supply Chain, Telecommunications or MBA degree 7+ years of sourcing and/or supply chain experience Experience in network/telecom field working at cloud service provider Experience working and partnering with suppliers at a global scale Compensation Canada Pay Range $117,300—$158,700 CAD The range listed above is the expected annual salary/OTE for this role, subject to change. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Our benefits and perks programs include, but are not limited to: Competitive medical, dental and vision coverage* Retirement savings through a defined contribution pension or savings plan** Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh Income Protection Plans: Life and disability insurance* Business Travel Protection: Travel medical and accident insurance* Perks Allowance to be used on what matters most to you, whether that's wellness, learning and development, food & groceries, and much more Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support Mental health and wellness benefits Additional benefits details are available upon request.

~ Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.