Head of HR Services (m/w/d)

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Nuvei the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

We’re dedicated to continually improving our product and providing relentless customer service. As we continue our journey of growth, we’re building out our global People Services function to improve efficiency, align processes, and enhance the employee experience across diverse regions. In a complex, matrixed environment where countries often operate locally, we’re seeking a Global People Services Manager to centralize key HR services, standardize practices, and foster a cohesive, employee-focused service model.

In this role, you will apply your leadership skills to support our People Services Director build and develop our People Services team, ensuring a high quality, swift and seamless service. You will utilise your expertise to update, optimise and streamline Nuvei end-to-end HR processes with a focus on end-user experience, simplification and standardization. Working alongside our People Operations team, you will use an insights-based approach to drive and contribute to global continuous improvement, supporting programs focused on how we attract, enable, support and retain our talent globally.

Support the development and implementation of a People Services strategy that ensures efficient, scalable, and consistent HR service delivery across all regions, while addressing unique local needs and practices

Work closely with wider People Operations teams to understand where support/improvement is required and build requirements into a continuous improvement roadmap

Support local People Ops BPs to ensure accuracy and efficiency of HR administrative processes, ensuring they comply with local, regional, and international labor laws and align with global standards where appropriate

Partner with HRIS team to leverage technology as part of process improvement and efficiency

Oversee and own the end-to-end execution of a specific HR lifecycle processes globally

Engage regional stakeholders to drive process consistency globally and coordinate efforts towards global process improvement

Responsible for creating and maintaining process maps and associated documentation, including knowledge bases and content for employees, managers and wider People Ops stakeholders

Responsible for the continuous improvement, optimisation and implementation of specific global processes, ensuring customer centricity

Support Finance with monthly headcount reporting, where required

Serve as a point of escalation and support for team members to solve any complex challenges in relation to specific processes

Nurture an attitude of continuous improvement amongst the team

Support with ad-hoc projects, where required

5+ years of HR people operations or service delivery experience, with a focus on global or multi-region HR management in a high-growth or matrixed organization.

• Demonstrated experience in managing HR processes, compliance, and data across independently operating regions.
• Strong ability to identify, implement, and promote consistent HR practices that add value across a global footprint while maintaining local compliance.
• Proficiency with HRIS and other HR technology platforms (e.g., Workday, SAP SuccessFactors).
• Project management skills, with an ability to prioritize and manage multiple initiatives simultaneously.
• Bachelor’s degree in Information Technology, Human Resources Management, Business Administration, or a related field.

Working Language

~ English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.