Remote IT Support Technician

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Make an impact with our Technology - Support Services team as an IT Support Technician. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.
Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.
Support team members daily in the use of their technology tools both in person and remotely, across Canada
Deploy, configure, and support our key business applications, particularly in tax and accounting,
Provide technical support and maintenance relating to workstations, laptops, mobile devices, and peripherals
Contribute to the evolution of our IT support standards, guidelines, policies, and processes
Manage requests through ServiceNow and enrich our knowledge base for the benefit of the entire team
Deliver training individually or in groups, to help them become more autonomous and efficient
Travel outside your home city as required, which may include same-day travel or multi-day trips
Availability to work occasional shifts outside of standard hours or in an on-call rotation, to support the continuity of service
Experience in IT support or customer service
Proficient in modern Windows-based operating system
Ability to collaborate with diverse stakeholders and translate their needs into concrete solutions
Knowledge of audiovisual technologies and business applications in professional services is an asset
Familiarity with networking, coding, or IT asset management is an asset
Written and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in English
With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!
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We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!