Customer Service Specialist (Service)

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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The Image Services Administrator plays a key role in ensuring effective mail handling, categorization, scanning, and data completion of documents correctly and efficiently. The successful applicant will work in a team environment to ensure service standards are met and strict quality targets are adhered to.
In office daily .
On a regular basis, this role will rotate between sorting mail (physical and electronic), prepping documents, scanning documents and data entry.
Sorting:
This involves mail handling, including the distribution of documents to internal customer departments, classification of document into subcategories, printing from databases, retrieval of documents from 3rd party websites with occasional document preparation
The preparation of documents to ensure the item is successfully scanned to ensure strict physical document quality standards are met
The Image Services representative ensures that all documents received are handled efficiently and document exceptions are expedited to the appropriate departments in a timely manner
By scanning the documents correctly in a timely manner, the administrator contributes to meeting service levels agreements between Canadian Document Services and client areas.
Through accurate key completion, the representative is responsible for ensuring information from the document is converted into data
The Image Services representative ensures all documents adhere to the Reasonable Estimate (RE's) that have been set for each client
Bilingualism (French, English, both oral and written) is required as the position reports to a unilingual English-speaking manager outside Quebec.
Support Service Level Agreements (SLA's) for business partners
Experience using office software, Windows, Outlook, SharePoint, OneDrive, OneNote and Excel
Assets:
An understanding of the Insurance Business (including Individual, Group Retirement Services, and Group Benefits)
Applicants will be required to pass RCMP Enhanced Security Clearance
The Base Pay range is for the primary location for which the job is posted. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to Voir email sur ca.edajobs.com Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Office Administration Posting End Date: