Customer Service Representative - Service

Fan Service Representative - Sask Entertainment Group Saskatoon Blades | Saskatchewan Rush | Saskatoon Berries
Sask Entertainment Group (SEG) is looking for an enthusiastic, outgoing, and customer-focused
Fan Service Representative to join our team. This full-time position is the first friendly face our fans will interact with when visiting our Fan Experience Zone. Whether they’re purchasing tickets, shopping for merchandise, or looking for information about one of our teams, you’ll play an important role in delivering outstanding customer service.
If you’re passionate about sports, enjoy helping people, and want to be excited about going to work in the morning, we’d love to hear from you.
Help customers purchase tickets and merchandise.
Answer questions about games, promotions, seating, and events.
Perform administrative and reception duties for our ticket sales department.
Deliver exceptional customer service in person, over the phone, and by email.
Team Store & Front Office Support
Maintain a clean, organized, and welcoming reception and Team Store area.
Answer and direct incoming phone calls.
Assist with office supply inventory and ordering.
Help coordinate community donation requests.
Assist with merchandise sales, cash-outs, till balancing, and daily closing procedures.
Process ticket payments and maintain customer accounts.
Sell individual game tickets and ticket packages.
Assist fans with Flex Ticket redemption.
Prepare daily attendance and game reporting.
Support scout ticket requests and other ticketing administration.
Pitch in wherever needed to help deliver an incredible experience for our fans.
Support special projects and other duties as assigned.
Provides outstanding customer service with a smile.
Is comfortable using Microsoft Office and learning ticketing and point-of-sale systems.
Previous customer service, retail, hospitality, or ticketing experience is considered an asset.