Client Services Representative

Job Location: Saskatoon Wellpoint
Job Type: Casual
Experience Level: Entry Level
Schedule: As needed

COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?  

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:
Based out of the centralized Call Centre in the Saskatoon Office, or as Reception Saskatoon or Regina clinics, the Client Services Representative reports to the Office Manager/Supervisor of their respective location.

The Client Services Representative is accountable to book the day-to-day services provided by Medicentres within the offices and across Canada. Further, the Client Services Representative will provide administrative support across all departments.

PRINCIPAL RESPONSIBILITIES:

• Providing administrative support throughout the clinic including incoming and outgoing mail management, cheque deposit preparation, bank drop off, and various delivery/pick up tasks as needed.
• Working as a team, providing ongoing support to others within the department and within the clinic including training, teaching, and covering of other positions as able.
• Assists with projects including document preparation, marketing items and promotional pieces.
• Processing medicals documents during the e-filing procedure.
• In-clinic filing for all medical paperwork kept at the Saskatoon office.
• Answers incoming phone calls for the Call Centre, as well as responds to emails sent to [email protected]
• Books appointments and completes all accompanying documentation including processing payment for services rendered.
• On rotation, answering the emergency after-hours phone, arranging appointments, and completing tasks as needed for those arrangements
• Greeting and checking-in clients for appointments.
• While working at the front area, ensuring the entire area looks presentable at all times.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Successful completion of a business administration or medical administration certificate is considered an asset.
• Demonstration of a typing speed of at least 45 wpm.
• Previous experience working in a Call Centre or other customer service-related employment is considered an asset.
• Professional demeanor over the phone and in person
• Demonstrates attention to accuracy, completeness and timeliness in tasks, approaching work in a disciplined and orderly fashion
• Understands situations by breaking them down into smaller pieces, tracing implications and organizing elements in order to explain situations, resolve problems or identify solutions.
• Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.
• Ability to adapt and thrive in an atmosphere of changing priorities and circumstances.
• Ability to work cooperatively within a team, and with individuals throughout the business, to achieve optimal results.
• High level of focus on client service, setting priorities based on client needs and continuously seeking ways to meet and exceed client expectations.
• Communicate effectively in a wide variety of situations; including face-to-face, over the phone and in writing.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.