Service Writer (Customer Service)

Brandt is currently seeking a Service Writer for our Halifax Construction & Forestry location.
The Service Writer is responsible or assisting the Service Manager in maintaining accurate and on-time reports and records in relation to the Service Department’s operation.

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers, and we act on that belief every single day.
Field internal and external customer inquiries promptly to provide accurate and helpful information, ensuring a positive customer experience.
Provide timely updates to customers on service progress to maintain transparency and satisfaction.
Open and track work orders as directed by the Service Manager or Shop Foreman, maintaining control until they are closed and invoiced to ensure accurate job completion.
Close work orders promptly and accurately to support efficient billing and record-keeping.
Ensure precise time tracking and posting to work orders, making corrections as directed by the Service Manager to guarantee accurate labor accounting.
Maintain the Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager.
Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to support accurate customer records.
Maintain inventory of accessories and supplies and preparing replacement orders as needed.
Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.
Process warranty and product improvement claims, including calculating charges, submitting claims, and following up to ensure timely resolution and cost recovery.
Knowledge of office procedures.
Experience with standard desktop applications including Microsoft Office Suite.
Possess a strong customer service focus with a commitment to delivering high quality customer service.
General understanding of mechanical/technical terminology considered an asset.