Senior Client Service Manager
TMF Group
We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website.
About TMF Group
TMF Group is a leading provider of employee, financial and legal administration services, helping clients invest and operate safely around the world. Our 11k+ experts in 125+ offices across 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.
Discover the Role
The Senior Client Service Director (Senior CSM) is responsible for overseeing and managing the global delivery of TMF’s Funds service portfolio. This role also encompasses the management of complex global client contracts, guaranteeing high-quality operations across various regions and technological platforms.
You will act as a trusted partner to clients and internal teams, driving service improvements, managing performance against SLAs, and identifying opportunities for growth.
This role is critical to client retention and satisfaction, leveraging strong relationship management and leadership skills to deliver best-in-class services and enhance Net Promoter Score (NPS) and Client Satisfaction Index (CSI) results.
You will report directly to the Director of Client Service Management (DCSM).
Key Responsibilities
- Establish and maintain strong operational and commercial relationships with complex clients to ensure contractual revenue delivery and long-term partnership. Accountable for overseeing service delivery.
- Manage the client contact strategy across TMF to support effective communication and governance
- Monitor trends and share insights with internal stakeholders to identify opportunities for service improvement and growth
- Implement ongoing improvement initiatives informed by survey data, performance metrics, and client feedback; maintain a structured Client Service Plan detailing actions, priorities, and progress updates
- Maintain a detailed understanding of client contracts and ensure compliance with agreed scope and SLAs
- Ensure high-quality service delivery in line with contractual obligations and performance standards.
- Responsible for the preparation of Quarterly and Monthly business/service reviews in collaboration with Client Service Directors (CSD) and Relationship Directors (RD)
- Identify and resolve persistent delivery issues by coordinating corrective actions with local offices
- Keep documentation accurate and up to date during client transitions and process changes
- Establish reporting frameworks for monthly operational performance reviews with clients
- Track and analyze contract performance, recommending actions where deviations occur
- Manage scope changes, including defining, pricing, and negotiating adjustments; ensure all changes are documented and agreed
- Drive initiatives to improve client satisfaction based on survey feedback and maintain a Client Service Plan outlining improvement actions
- Conduct regular business reviews to ensure alignment with client expectations and deliver high Net Promoter Score (NPS) results
Key Requirements
- Minimum 7 years of working experience, including at least 4 years in a client-facing role with a strong track record of delivering high-quality services in Fund Services.
- At least 3 years of experience managing commercial contracts, including understanding service level agreements (SLAs), scope definitions, and pricing structures
- Fluent in English with clear, concise written and verbal communication; other languages are considered a plus
- Solid knowledge of project management principles: able to structure activities, set priorities, monitor progress, and adapt to changing demands
- Experience managing complex BPO or professional services delivery on a regional scale
- Strong capability to develop and maintain strategic client relationships in an outsourcing, multi-shored environment
- Skilled in operating within a global matrix organization with geographically dispersed teams
- Proven results in meeting SLA metrics and driving operational excellence
- Ability to travel internationally to meet clients and teams face-to-face when required
- Bachelor’s degree in a related field
What’s in it for you?
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- You’ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
We’re looking forward to getting to know you!
- ...Manager, Product Management - Mobile Services Designated office: Eastlink 6080 Young Street Halifax, NS This position is: 100% in office reporting to the designated office. Eastlink is a family owned, entrepreneurial and innovative company headquartered...SuggestedLong term contractWork at officeShift work
- ...Allshores is seeking a Senior Project Manager who will be responsible for leading complex, cross-functional initiatives that drive strategic business outcomes. This role provides end-to-end project leadership, ensuring alignment with organizational priorities while delivering...SeniorWork at office
- ...de front et avez le don d'inspirer les équipes ? Si tel est le cas, GardaWorld est à la recherche d’un gestionnaire de prestation de services avisé pour diriger notre navire vers de nouveaux horizons. En tant que responsable de la prestation de services (SDM), vous serez...SuggestedPermanent employment
- ...that we’re a large and growing professional services firm that still feels like a community.... ...we truly care about our colleagues, our clients and the communities where we work and live... ...favourite milkshake flavour is. As a Manager, Risk Services your responsibilities will...SuggestedSummer workInternshipWork at office
$3929.22 - $4911.52 per week
...deliver a wide range of corporate fiscal and management services – including the preparation of the... ...Responsibilities include: managing the complexity of client department's budgets; accurate reporting... ...effective working relationships with senior management in the client departments,...SeniorLong term contractTemporary workInternshipWork at office- ...About MUFG Investor Services: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital... ...with $2.8 trillion in assets – we provide clients access to a range of leading solutions...SeniorFull timeInternshipWork at officeLocal area
$4359.88 per week
...deliver a wide range of corporatefiscal and management services – including the preparation of the... ...policies, procedures, and reporting for senior leadership and oversight bodies. ~Direct... ...strategies ~Countless career paths ~A Dynamic, client-focused office environment where service...SeniorLong term contractPermanent employmentTemporary workInternshipWork at office$88.4k - $147.3k per year
Manager Banking Services Group Position Description We are currently seeking a Manager for our Banking Services Group. The ideal candidate... ..., infrastructure, security, architecture, vendor, and client teams. The successful candidate will bring strong operational...Monday to fridayNight shift- ...Some of what you will do The Regional Services Manager is accountable for driving profitable growth in print and marketing, wireless telecommunications, and technology services across assigned stores. This role focuses on delivering a consistent, best-in-class experience while...InternshipHome office
- ...Pricing Manager Designated office: Eastlink 6080 Young Street Halifax, NS... ...execution of pricing strategies across our Home Services portfolio (Internet, TV, and Home Phone).... ...skills and confidence working with senior leaders A collaborative, proactive mindset...SeniorWork at office
- ...creative financing solutions for clients with thin credit, self-... ...the President, the Operations Manager is responsible for overseeing... ...Keystone’s mortgage portfolio, servicing functions, enforcement activities... ...legal counsel and third-party service providers throughout the...Temporary workSelf employmentWork at office
$60k - $80k per year
Are you an experienced Manager or Senior Manager working in a firm of accountants, ready to take the... ...a Director within 2–3 years. Our client is seeking an ambitious, forward-thinking... ...base, ensuring consistent, high-quality service and long-term relationship management....SeniorLong term contract- ...Seeking a highly organized, customer-focused, and operationally driven Branch Operations Manager/Customer Service Manager to lead the Nova Scotia location. Responsible for overseeing daily branch operations, ensuring exceptional customer service, coordinating order fulfillment...
$22.9 per hour
...Full Time Client Support Worker at The Rebuilding At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute... ...Client Support Worker reports to the House Manager and is responsible for the supervision of...Hourly payFull timeTrial periodShift workNight shift$75k - $145k per year
Senior Java Full Stack Developer - Financial Services Position Description This is an exciting time at CGI as we continue... ...preferred). • Implement and manage ORM solutions using Hibernate/JPA.... ...relationships with teammates and clients while accessing global capabilities...SeniorPermanent employmentFull time$56.22k per year
...ve expanded into software and services to sustainably power the hybrid... ...of innovation to deliver client-centric and digitally-driven technology... ...-to-business (B2B) sales, managing the entire sales cycle,... ...implement contracts Continue to manage, strategize, refer, and conduct...Full timeWork at office- ...Job Responsibility: Job Summary Job Title: Senior Manager, IT ICFR Compliance . What is the opportunity? As Senior Manager, IT... ...growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other,...SeniorLong term contractFull timeFlexible hours
- The Project Manager (the Consultant) selected via this SOW will report to SAP SM PMO Lead.... ...role will be responsible for delivering services as defined in this SOW. The Project Manager... ...levels of an organization, from the most senior to the most junior level. Desired...Senior
$60k - $70k per year
...Accountancy firm in Halifax is seeking an ambitious Senior Manager. This is a standout opportunity offering a clear and... ...successful candidate will take ownership of a varied client portfolio, ensuring exceptional service delivery while building strong, long-term relationships...SeniorLong term contractFlexible hours- ...seeking an Environmental Specialist/Project Manager to play a key role in coordinating and... ...recycling, marine construction, and demolition services—delivering complex, high-impact projects... ...compliance with regulatory, ISO, and client requirements Liaise with consultants...Permanent employmentFlexible hours
- ...Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses... ...role is to provide administrative and technical service support to the Atlantic team of Client Solutions Managers . The successful candidate will demonstrate the...Live outLocal areaFlexible hours
$60k - $80k per year
...enjoys advisory-led work across a broad range of SME, owner-managed business, and private client projects. You’ll support Tax Partners on restructures,... ...If you are interested in this Tax Advisory Senior Manager opportunity or would like any further information, please...SeniorLong term contractWork at officeFlexible hours1 day per week$80k - $85k per year
..., Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research... ...to our talented teams. With top clients to boast about, Synechron has a... ...are seeking an experienced Project Manager with a strong background in capital...Long term contractFlexible hours$75k - $145k per year
Senior Project Manager, Digital Health / Analytics / Integration Position Description We are seeking... ...the day-to-day relationship with the client and key project executives and... ...• Work with the Director of Consulting Services for Health and Life Sciences to identify...Senior- ...Opportunity: Serve a portfolio of captive clients by providing responsive, accurate, and... ...candidate would have accounting and captive management experience along with strong excel skills... ...by prompt, accurate and thoughtful service to clients and internal team members. With...SeniorLong term contractRemote workFlexible hours
- ...with several equally thrilling projects on the horizon. To support these initiatives, we're seeking a dynamic Construction Project Manager to orchestrate and oversee all aspects of construction. This role involves providing managerial oversight to ensure adherence to timelines...For subcontractorWork at office
$145k - $180k per year
...Senior Project Manager – (Water/Wastewater Construction) Maple Reinders Constructors is currently... ...Developing successful relationships with clients, consultants, architects, sub-... ...solutions for over 55 years . We are a full-service construction provider specializing in...SeniorWeekly payFull timeFor contractorsFor subcontractorRelocationRelocation package$125k - $185k per year
...consulting firm, partnering with clients to solve the world’s most... ...infrastructure investment worldwide, our services are in great demand. We invite... ..., program and construction managers and other professionals... .... AECOM Canada is hiring a Senior Ports & Marine Project Manager...SeniorFor contractorsWork at officeLocal areaWorldwideFlexible hours- ...General Manager – ReCar & Wonder Auto & Tire (Part of Shift Auto Group) We are seeking an exceptional General Manager to lead ReCar... ...seamless ownership journey—from vehicle selection and financing to service, maintenance, and long-term customer care. The synergy...Long term contractShift work
- ...Financial Restructuring professionals helps clients develop financial and operational... ...Your key responsibilities As a Senior or Manager based in Halifax or Dieppe, you will be... ...four years of experience in a professional services firm or other business environment. Willingness...SeniorLong term contractTemporary workInternshipWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Client Service Manager. Be the first to apply!
- client relationship manager Halifax, NS
- customer relationship manager Halifax, NS
- client services manager Halifax, NS
- client service coordinator Halifax, NS
- engagement manager Halifax, NS
- community engagement manager Halifax, NS
- senior financial accountant Halifax, NS
- senior technician Halifax, NS
- senior advisor Halifax, NS
- senior legal assistant Halifax, NS
