Field Service Operations Manager - Construction & Forestry

Due to current growth, Brandt is currently seeking a Field Service Operations Manager for the Atlantic region.

The  Field Service Operations Manager   is responsible for driving the profitability of the service departments using established best practices .   This role mentors and leads the service teams within branches as they support their customers.  

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:  

• Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
• Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas:
• Technician efficiency.
• Billing accuracy and timeliness.
• Work in Progress (WIP) management.
• Warranty reimbursement.
• Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations.
• Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
• Monitor and follow up on plan execution to guarantee achievement of targeted service department goals.
• Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.
• Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams.
• Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards.
• Other duties as assigned.  

QUALIFICATIONS/REQUIREMENTS :  

• 6-10 years’ experience as a Service Manager for a heavy equipment dealer.
• Strong customer focus.
• Clear understanding of how to audit in compliance with company policies and procedures.
• Ability to develop business plans with a focus on providing superior customer service.
• Ability to lead branch service managers in the benefits of following a structured business plan.
• Proficient in Microsoft Office applications.
• Relevant post-secondary education considered an asset.

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