Field Service Operations Manager - Construction & Forestry
Full-time
Brandt
Due to current growth, Brandt is currently seeking a Field Service Operations Manager for the Atlantic region.
The Field Service Operations Manager is responsible for driving the profitability of the service departments using established best practices . This role mentors and leads the service teams within branches as they support their customers.
DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
- Collaborate with Service Managers to establish clear objectives and strategic plans aimed at improving sales, margins, expenses, and profitability within the service departments.
- Partner with Service Managers to identify key performance gaps and set measurable objectives in the following areas:
- Technician efficiency.
- Billing accuracy and timeliness.
- Work in Progress (WIP) management.
- Warranty reimbursement.
- Develop actionable performance improvement plans tailored to enhance efficiency and effectiveness across service operations.
- Assist Service Managers in executing improvement initiatives to ensure seamless implementation and measurable progress.
- Monitor and follow up on plan execution to guarantee achievement of targeted service department goals.
- Conduct thorough audits to verify compliance with company policies, procedures, and regulatory standards, ensuring operational integrity.
- Apply 5S and Lean principles to optimize workflows, reduce waste, and enhance productivity within service teams.
- Ensure dealer audit criteria and customer satisfaction metrics are consistently met or exceeded to uphold quality standards.
- Other duties as assigned.
QUALIFICATIONS/REQUIREMENTS :
- 6-10 years’ experience as a Service Manager for a heavy equipment dealer.
- Strong customer focus.
- Clear understanding of how to audit in compliance with company policies and procedures.
- Ability to develop business plans with a focus on providing superior customer service.
- Ability to lead branch service managers in the benefits of following a structured business plan.
- Proficient in Microsoft Office applications.
- Relevant post-secondary education considered an asset.
#LI-onsite
Required Skills Required ExperienceVacancy posted 27 days ago
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