Pipeline and Facility Estimator

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. The role of the Appraiser/Estimator is to provide a detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and provide clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable.

Set reasonable expectations for the customer, and educate them on the repair process
Have thorough understanding of estimating software, required to process estimates.
Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.
View vehicle with customer to highlight accident replated damage, and previous damage non claim related.
Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.
Write detailed estimates that capture all claims related damage, and research repair to ensure OEM standards and procedures are followed.
Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. DATA- Ensure proper dates are inputted in the estimating systems- real time dates.
Communication – ensure the claim and important details are communicated to the insurer and customer. Upload and monitor claims for approval.
Sell customer pay/ third party pay estimates Goal keep a batting average at 80% or higher.
Quality Control, ensure the final product is ready for delivery to the customer.
Deliver vehicle to customer, explain repair where required.
Up to date Compliance Training, such as AODA, WHMIS, Worker Health and safety Awareness and Workplace Violence and Harassment) and knowledge of Information Security PIPEDA
Utilize Mitchell Connect and Audatex software. Any other software, please add all that may be applicable.
At least 3 to 5 years of experience working as a Collision Estimator
Proficiency in Microsoft Office Suite and other relevant software applications.
Valid Class 5 Driver's License
I-CAR training would be an asset (What type of iCAR training?)
Supplemental Pay: Bonus
Benefits: Health, dental, vision
Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This posting is part of our ongoing efforts to proactively build a pipeline of talented professionals for future opportunities. By applying, you’ll be joining our talent community, giving us the opportunity to connect with you when the timing is right.