Cost Planning Analyst

Since 2011, CSN Shirley Drive has been a staple in the Kitchener community and a leader in collision repair. We pride ourselves on providing the highest level of customer service and treating your vehicle as if it's one of our own. The role of the Estimator is to provide a detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and proved clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable.
Set reasonable expectations for the customer, and educate them on the repair process

Have thorough understanding of estimating software, required to process estimates.
View vehicle with customer to highlight accident related damage, and previous damage non claim related.
Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.
Write detailed estimates that captures all claim related damage, and research repair to ensure OEM standards and procedures are followed.
Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. DATA- Ensure proper dates are inputted in the estimating systems- real time dates.
Communication – ensure the claim and important details are communicated to the insurer and customer. Upload and monitor claims for approval.
Sell customer pay/ third party pay estimates Goal keep a batting average at 80% or higher.
Quality Control, ensure final product is ready for delivery to customer.
Deliver vehicle to customer, explain repair where required.
~ Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.

Utilize Mitchell Connect and Audatex software. Any other software, please add all that may be applicable.
At least 3 to 5 years of experience working as a Collision Estimator
Proficiency in Microsoft Office Suite and other relevant software applications.
I-CAR training would be an asset.
Personal Attributes:

Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English with the ability to communicate and interact effectively with co-workers.
Flexible Thinking: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
Customer centric: Follows-up with customers during and after the delivery of services to ensure that their needs have been met. Ensures service is provided to customers during critical periods. Prioritizes customers’ issues and address them accordingly.
Empathetic personality and confidence to the customer, to take control of the claim.
Set reasonable expectations for the customer, and educate them on the repair process
Build relationships with, customers, vendors, and insurers

~ Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension.

Health & Dental.

8:00AM - 5:00 PM, Monday to Friday

Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.