Community centre director

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. The Autobody Shop Manager for a collision center is responsible for overseeing all aspects of the autobody repair process within the collision center. This role requires a combination of technical expertise in autobody repair, managerial skills, and customer service acumen. The manager ensures that repairs are completed efficiently, safely, and to the highest quality standards while maintaining excellent customer satisfaction levels.
Team Management:

• Supervise and lead a team of autobody technicians, painters, estimators, and administrative staff.
• Provide guidance, training, and support to staff members to ensure they perform their duties effectively.

   - Workflow Management:

• Allocate resources, including personnel, equipment, and materials, based on workload and priorities.
• Monitor progress on repair jobs and address any delays or issues that may arise to keep projects on track.

Quality Control:

• Implement and enforce quality control procedures to ensure that all repairs meet industry standards and customer expectations.
• Conduct regular inspections of completed repairs to verify quality and identify any deficiencies that need to be addressed.
• Work closely with technicians to resolve technical challenges and provide guidance on best practices.

Customer Service:

• Interact with customers to understand their repair needs, provide accurate estimates, and address any concerns or questions they may have.
• Maintain open lines of communication with customers throughout the repair process, keeping them informed of progress and any changes to the timeline or scope of work.
• Handle customer complaints or issues in a professional and timely manner, striving to achieve high levels of customer satisfaction.

Inventory and Supply Management:

• Manage inventory levels of parts, materials, and supplies necessary for autobody repairs.
• Establish relationships with suppliers and negotiate pricing agreements to ensure cost-effective procurement of materials.
• Monitor inventory levels and reorder supplies as needed to prevent disruptions to workflow.

Stay informed about industry trends, regulations, and advancements in autobody repair techniques and equipment.
- Ensure that the collision center operates in compliance with relevant environmental, health, and safety standards.
Financial Management:

• Develop and manage budgets for the collision center, including operating expenses, labor costs, and capital expenditures.
• Monitor financial performance and implement cost-control measures to optimize profitability.
• Analyze financial reports and key performance indicators to identify areas for improvement and implement strategies to increase efficiency and revenue.

Bachelor's degree or equivalent experience in automotive technology, business management, or a related field.

• Strong technical knowledge of autobody repair techniques, materials, and equipment.
• Superior customer service skills, with a focus on building positive relationships and exceeding customer expectations.
• Proficiency in computerized estimating systems and other relevant software applications.
• Competitive salary and bonus program

The ability to grow, develop and manage your career path.

Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This posting is part of our ongoing efforts to proactively build a pipeline of talented professionals for future opportunities. By applying, you’ll be joining our talent community, giving us the opportunity to connect with you when the timing is right.