Operations / General Manager - Remote

Operations Manager | Rocket Financial | 100% Remote (Canada) | $100,000–$120,000 CAD

Rocket Financial is launching several B2B SaaS platforms, and we're hiring an Operations Manager to build and run the operational side: workflows, application support, customer support, and compliance enforcement. Company Website:

100% remote, anywhere in Canada

100,000–$120,000 CAD base salary, based on experience

This role is responsible for the day-to-day operational backbone that keeps those platforms running smoothly for customers: operational execution, application support, customer support, and ensuring compliance requirements set by the Compliance team are followed in day-to-day operations.

Compliance Officer, Product Leads (application issues, launch readiness), and Engineering (application support handoffs).

Own and continuously improve operational workflows across all platforms (account activation, onboarding steps, transaction processing checkpoints)

Monitor operational SLAs and flag capacity or process risks before they become customer-facing problems

Own and manage all company accounts across the tech stack

Application Support

Serve as the first point of triage for platform issues reported by customers or internal teams

Own incident communication to affected customers during downtime or data issues

Ensure required compliance steps (KYC/KYB documentation, transaction monitoring checkpoints, required disclosures) are completed before accounts go live or transactions proceed

Escalate any compliance‑relevant events (suspicious activity, disputes with regulatory implications, documentation gaps) to the Compliance Officer promptly, rather than resolving them independently

Customer Support

Own or oversee customer support operations across all platforms, including ticket triage and response SLAs

Handle disputes and fraud‑related inquiries in line with defined timelines and in coordination with Compliance

Minimum of 3 years in operations, customer support, or a related operational role, ideally in fintech, payments, or SaaS

Comfort building process and documentation from scratch — this role is not stepping into an established playbook

Experience working alongside or in support of a compliance function (KYC/KYB, transaction monitoring, dispute handling) is a strong plus, though not required to hold compliance judgment - Able to manage competing priorities across multiple product lines without losing track of details

Clear, calm communicator — this person will often be the one delivering incident or issue updates to customers and internal stakeholders

Application Support: Compliance Enforcement: Zero missed compliance checkpoints on account activations; Customer Support: