Regional Director, Services

The Regional Manager (RM) is accountable for the overall performance of multiple-store locations and businesses (Retail, Rental, Custom and Tailoring) and is expected to build high-performing store teams in partnership with the Store Managers. This position requires a strong ability to plan strategically while achieving optimal results and creating a culture of inclusion with a focus on creating a Legendary customer experience. This position reports directly to the Senior Vice President of Stores and must reside in the Greater Toronto area lose to a major airport.

Performance
Customer Experience.

Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities.
Aspires to advance and invests in personal growth.

Performance
Achieves regional business plans, including sales, profitability, and other financial measurements.
Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance.
Develops and implements regional strategy to maximize sales and drive consistent performance results across all stores in the region.
Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper store coverage to provide a legendary customer service experience.
Manages store and regional budgets effectively.
Conducts competitive market visits or research to create fact-based analysis.
Leads store teams to manage local marketing events and business outreach opportunities.
Identifies underperforming stores and develops a business plan to address effectively.

Conducts effective and efficient store visits to ensure stores are customer-ready, meeting operational expectations and creating an inclusive work environment.
Prioritizes work schedule and store visits based on store performance.
Stays informed on corporate communication, directives, initiatives, and policies/procedures.
Supports a culture of learning and development, ensuring training tools are leveraged to on-board new employees and develop high potential talent.
Creates a steady pipeline of internal and external talent at all levels through recruitment and succession planning.

Customer Experience
Ensures stores are trained on the company service model and are creating a legendary customer experience.
Leads store teams to exceed customer expectations in all interactions and achieve a high Net Promoter Score (NPS).
Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns.
Evaluates stores to confirm stores are visually set to brand standards and executing marketing initiatives per company direction.

Bachelor's Degree preferred or equivalent experience.
Minimum 5 years of experience successfully leading, managing, and developing retail teams or equivalent experience.
Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data.
Creative, and business savvy individual who demonstrates good judgement.
Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments
Proven ability to develop staff members into high performing individuals and team members by providing training and development
Experience building organizations with strong teams and truly committed staff – evidenced by employee retention and engagement.
Proficient in technology systems, applications, Microsoft Office and video conferencing.
Travel is required.

APPLICATIONS SUBMITTED ONLINE THROUGH WEBSITE

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