Change Management Manager

As a unique joint venture between Cineplex, Empire, and Scotiabank, and a network of partners, we have spent over 17 years delivering unparalleled rewards and experiences.
Data is not just a tool for us. Reporting to the Director, Information Security and IT Operations we are hiring a Release & Change Manager (ITIL) to establish and lead a structured release and change management function across our technology environment. In this newly created role, you will coordinate the planning, governance, and execution of releases across internal engineering teams and external delivery partners, ensuring changes are introduced in a controlled, transparent, and well-communicated manner.
You will act as the central point of coordination for the release lifecycle, bringing together multiple workstreams to ensure dependencies, risks, approvals, and rollout plans are clearly understood before changes move into production. Working closely with technology leaders, vendors, and operational teams, you will help mature release management practices aligned with ITIL principles, improving predictability, accountability, and stability across our systems and platforms.
This job posting is for a newly created vacancy that is a full-time, hybrid role working three days per week on site in our Toronto office.
Establish the release management function. This is a newly created role where you will help establish and mature release and change management practices across the organization. As we continue to expand our partner ecosystem and technology platforms, you will coordinate releases across internal teams and external partners, bringing visibility and structure to how new capabilities are introduced across loyalty, digital, and data platforms.
You will collaborate with architects, engineering teams, vendors, and leadership to coordinate releases, manage risk, and ensure changes move through the organization in a structured and well-communicated way.
As our new Release and Change Manager, you will:
You will oversee the planning, scheduling, and execution of technology releases across internal teams and external vendors, ensuring releases are aligned with defined release calendars, operational priorities, and business needs.
Implement and mature ITIL-aligned release and change management practices. You will bring structure and governance to how changes are introduced across the organization, ensuring releases meet defined entry and exit criteria, approvals are obtained, and risks are identified and mitigated before changes move into production.
Manage cross-team dependencies. You will coordinate release activities across multiple workstreams including engineering, architecture, data, security, and partner teams, ensuring dependencies, sequencing, and integration points are clearly understood and managed.
You will prepare release packages for review, coordinate change approvals, and ensure stakeholders have the information required to assess risk, impact, and rollback strategies prior to implementation.
You will track active, upcoming, and completed releases and provide clear communication on release schedules, risks, and timelines to stakeholders, leadership, and operational teams.
Strengthen release and environment controls. You will ensure releases move through development, testing, and production environments in a controlled and well-documented manner aligned with ITIL change enablement practices.
Drive continuous improvement. You will identify opportunities to improve release predictability, reduce operational risk, and enhance coordination across teams through stronger governance, metrics, and reporting.
You have experience in release management, change management, program delivery, or technology operations within complex technology environments. You understand how to coordinate enterprise releases across multiple teams and stakeholders, ensuring changes are planned, reviewed, and implemented in a controlled and well-governed manner.
You have experience working with ITIL-aligned processes, particularly release management and change enablement. You are comfortable facilitating Change Advisory Board (CAB) discussions, managing approvals, and ensuring releases meet defined governance, risk, and documentation standards.
You are highly organized and able to manage multiple concurrent initiatives. The technical awareness. You understand concepts such as APIs, DevOps pipelines, environments, and system integrations, allowing you to coordinate releases effectively without needing to be a hands-on developer.
The communication and stakeholder management skills. A continuous improvement mindset. You are motivated to introduce stronger processes, reporting, and operational discipline that improve release predictability and reduce risk.
Our approach to compensation supports each person’s unique knowledge, skills, abilities, complexity of the role and balances it with internal equity to support a fair and competitive salary. Base salary is just one part of our total rewards package which also includes health and wellness benefits, employer-matched RRSP savings, a performance-based bonus program, and many more perks including free movies and free grocery delivery.
We are a dynamic and agile organization that works collaboratively to anticipate and meet the business needs of our partners and the lifestyle needs of our members. Continuous Improvement: A virtual interview with a Talent Advisor discussing your interest in the role and the company. The conversation will be recorded using BrightHire, an AI-powered video interview tool. An in-person interview with the Director, Information Security and IT Operations. In this conversation, you will share your experience managing releases, coordinating cross-team dependencies, and working with ITIL-aligned release and change management practices.
A virtual interview with the Senior Director, Technology Delivery and Architecture. At Scene+, we're committed to diversity, equity, and inclusion. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.
At this time, we do not use artificial intelligence (AI) tools to screen, assess or select applicants. For video interviews, we may use BrightHire, an AI-powered video interview tool, for recording purposes.

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