Clinical Service Manager

For more than 40 years Calian has been solving the worlds most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us from the medical professionals who care for us to the governments schools and companies that make the world better every day.
Position Overview
The Director Health Services holds primary responsibility for the delivery of health programs and success of all contracts executed within Health Services. The Director Health Services is responsible for providing leadership and direction to the Health Services team by directing all aspects of internal operations including budgeting and financial performance of the portfolio risk management delivery excellence and customer satisfaction individual project management and talent management/development of the team; and for contributing to the evolution the Health Services Lines offerings to appeal to a wider customer base and drive growth.
Responsibilities
Contract Delivery:
Oversee all aspects of health services contracts and delivery within the HCPR contract with DND ensuring high quality efficient and compliant operations.
Overall responsibility for revenue gross margin customer satisfaction and workforce satisfaction
Oversee preparation for and attend Contract Progress Review meetings and Performance Incentive Fee Board meetings as required
Cultivate and maintain relationships with major stakeholders within Dept of Defence and other key organizations
Develop and implement plans to grow the portfolio to win renewals and maintain backlog
Develop and implement plans to achieve growth within existing contracts
Pre-Sales/BD Support:
Support the Marketing Groups efforts to develop deliver and maintain Health Services collateral
Support the Health Service Lines marketing plan in order to promote the visibility of Calian Health and thought leadership in general
Attend meetings with customers support service line presentations to customers and prospective customers
Participate in opportunity capture plans
Participate in bid/no bid meetings support proposal development participate in proposal pricing
Service Line Evolution and Communications:
Contribute to the planning and implementation of service line modifications/expansions to attract a wider customer base in targeted sectors
Contribute to the execution of competitive analysis in order to develop service offering enhancements and/or support opportunity assessments
Join and participate in applicable service line-related associations
Management:
Manage all health services delivery personnel in some cases through subordinate managers
Maintain the processes and procedures for managing contracts in the Health Service Line and recommend technology/innovations/improvements needed to support growth
Help create service line annual budgets and quarterly forecasts and track progress toward those goals
Other duties as required within the context of the role.
Qualifications

• University degree in a discipline relevant to the position such as Business Administration Commerce Project Management or an acceptable combination of education and experience
• 10 years of senior management experience in the delivery of contracts projects and/or programs
• 10 years of experience in the procurement and delivery of government contracts;
• Federal government contract experience with the Dept of Defence is desired
• Deep experience in fostering stakeholder relations
• Experience managing a contract portfolio with an annual revenue of $50M or more
• Experience tracking and winning business development opportunities including proposal preparation support
• Experience in budgeting forecasting and financial tracking
• Experience in costing proposals
• Strategic vision and ability to think strategically anticipating future consequences and trends and incorporating them into the organizational and strategic plan
• A clear sense of urgency to achieve results. A can-do lets make it happen attitude and a focus on a positive customer experience
• Exceptional written and oral communication skills effectively articulates concepts and strategies to stakeholders
• Creative ability to identify potential new business
• Highly developed sense of tact discretion and judgement in dealing with confidential sensitive and/or delicate matters
• Ability to gather prioritize and analyze statistical operational and financial data skillfully
• Demonstrated ability to develop and execute projects and process improvement initiatives including planning requirement gathering data analysis and reporting
• Ability to lead high-performing teams to maximize individual and team outcomes
• Interpersonal skills in establishing and maintaining effective working relationships with others
• Flexibility and calmness in dealing with managing multiple priorities and projects simultaneously with a track record of creativity and innovation in problem solving

Job Title: Director Health Services
Requisition Number: 2040
Date: September 30 2025
Location: Ottawa ON
Remote: Hybrid
Business Unit: Health
Department: Health Services
Job Type: Full-time

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Required Experience:
Director