Director of Collections

Meridia Recruitment Solutions has partnered with a prominent national full-service law firm on their search for a Director of Billing & Collections to join their team in Toronto.

The Director of Billing & Collections will lead and manage the comprehensive billing and collections operations for a large, multi-office national law firm. This individual will oversee the development and execution of efficient billing and collections strategies, ensuring the timely and accurate processing of client invoices and the effective collection of outstanding accounts. The Director will collaborate with attorneys, clients, and internal teams to support the firm’s financial goals, enhance client satisfaction, and ensure compliance with legal and ethical standards governing billing practices.

This role requires a strategic thinker with deep expertise in law firm billing and collections, strong leadership skills, and a commitment to operational excellence in a fast-paced and complex environment.

Billing Operations:

• Lead and oversee the firm’s billing team to ensure accurate and timely preparation, review, and distribution of client invoices.
• Develop and enforce billing policies, procedures, and best practices to improve efficiency and accuracy.
• Collaborate with attorneys and practice group leaders to address billing-related issues, including alternative fee arrangements (AFAs) and client-specific billing requirements.
• Implement and optimize technology solutions, including billing software and e-billing platforms, to streamline operations and improve reporting capabilities.

Collections Management:

• Direct and manage the collections team to ensure timely and effective collection of outstanding receivables.
• Partner with attorneys and client relationship teams to address collection challenges and resolve disputes in a professional and client-focused manner.
• Establish and track key performance indicators (KPIs) for collections and implement process improvements where needed.
• Build and lead a high-performing team of billing and collections professionals, providing coaching, training, and performance feedback.
• Serve as a trusted advisor to the CFO and executive leadership team, providing insights and recommendations on billing and collections trends and opportunities.
• Collaborate with the broader Finance & Accounting department to ensure alignment between billing, collections, and overall financial operations.
• Partner with IT, legal operations, and other internal stakeholders to implement technology and process enhancements.

Compliance & Risk Management:

• Ensure compliance with all applicable legal, ethical, and regulatory requirements related to billing and collections, including adherence to ABA guidelines and client-specific mandates.
• Regularly review and update billing and collections policies to mitigate risk and maintain alignment with industry standards.

• Reporting & Analysis:

• Prepare and present regular reports on billing and collections performance, including analysis of trends, risks, and opportunities.
• Provide actionable insights to improve cash flow, reduce receivables, and support the firm’s financial health.
• Work closely with the CFO to forecast cash flow and revenue, identifying potential impacts of billing and collections performance.

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; Minimum of 10 years of progressive experience in billing and collections, preferably in a professional services or law firm environment.

• Proven leadership experience managing billing and collections teams in a large, multi-office organization. National team of 60+ employees.
• Expertise in law firm billing practices, including e-billing systems, AFAs, and outside counsel guidelines.
• Strong understanding of financial principles, cash flow management, and revenue recognition.
• Exceptional leadership and team management skills, with the ability to motivate and develop staff.

ca or View phone number on meridiarecruitment.ca or Muna Dhere, Senior Recruitment Specialist at View email address on meridiarecruitment.ca or View phone number on meridiarecruitment.ca If you require accommodation to participate in the recruitment process, please let Muna Dhere know.

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