Billing Support Clerk

Fueled by investments in talent and technology our bold strategy to transform is nearly complete.
Now were proudly building on that legacy to transform our companyand our industryfor the better.
Our path forward sharpens our focus on business performance driven by leading technology innovation and an agile high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026 well be uniting two well-established financially strong and trusted brands to become the strongest mutual insurer in Canada ensuring Canadians have purpose-driven insurance options for generations to come. Job Title: Billing Representative
Reports To: Billing Manager Underwriting Business Management

The Billing Representative plays a crucial role in supporting underwriters brokers and customers by responding to billing inquiries and performing billing transactions. This ensures efficiency accuracy and excellent customer service. This position focuses on first-line resolution of billing inquiries but also supports continuous improvement of billing processes. The role requires strong customer service solutioning and negotiation skills.

Serve as the primary point of contactacross alllines ofbusinesstoassistwithbilling inquiriesin a clear andtimelymanner

• Inquiries are via phone queues and electronic means (emails chat)
• Perform billing tasks which include but are not limited to:

Banking information and withdrawal date changes
Collections efforts
Complete credit transactions or other transactions a project or initiative

• Support the goal of ensuringthat all billing activities are compliant with regulatory standards and company policiesincluding but not limited to Payments Canada Fair Treatment of Customers FSRA Insurance Act Provincial Tax regulations by alerting the BUCO of any gaps in the billing compliance framework
• Support documentation efforts to ensure all training materials and system documentation isaccurateandcomplete byidentifyinggaps and corrections
• Supportco-workers by helping toidentifytrends and methods to improveefficiency and customer service excellence

Up to 1 year of relevant work experience
Intermediate levelproficiencywith MS Office programs and excel
Proficiencywith Guidewire is an asset
#Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.
If you require accommodation because of a disability we will work with you to meet your needs. Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.