Customer Support Specialist, Customer Experience

It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. About the role We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance. Responsible for supporting our Rippling customers and resolving issues related to our products.

Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.

Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.

Become a product expert - you'll be a go-to resource for both customers and coworkers.

Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.

Proficient in English and French; Ability to work Monday-Friday; 3+ years of work experience in a customer/client-facing role

We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.