Customer Support Specialist

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

• Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.

• Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.

• Engaging with new leads and users as part of their onboarding process.

• Contributing to the Help Center by creating helpful articles and resources.

• Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

• Exceptional English speaking and writing skills.

• Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.

• Proactive team player who can multi-task independently under pressure.

• Fast learner, tech orientation, comfortable working with digital tools.

• Excellent communication and problem-solving skills

• Customer service/facing experience - a significant advantage

• Experience in ecommerce/B2B - an advantage.