Remote Account Director/Client Services

The Strategic Account Executive is responsible for driving long-term, strategic growth across enterprise Corporate Legal departments by developing deep, account-specific engagement strategies. This role sells Thomson Reuters Legal Tracker, HighQ, Practical Law, Westlaw, CoCounsel and related solutions by aligning complex customer needs with tailored, insight-led offerings that deliver measurable business value.

The Strategic AE operates at the C-Suite and Board level, building sustained, peer-to-peer relationships and leading multi-threaded engagements across large organizations. Success in this role is defined by the ability to design and execute multi-year account strategies, expand account penetration, and drive both new revenue and long-term retention through sophisticated, consultative sales motions.

In this opportunity as a Strategic Account Executive , you will be accountable for:

Developing and executing multi-year account strategies for enterprise Corporate Legal customers, focused on expansion, ARR growth, and improved net revenue retention (NRR)
Engaging and influencing C-Suite and Board-level stakeholders, positioning Thomson Reuters as a strategic partner across legal, operations, IT, Finance and executive leadership
Leading complex, multi-threaded sales cycles, navigating large organizations with multiple stakeholders and long buying cycles
Driving insight-led, consultative sales conversations, uncovering deep business needs and aligning tailored, high-value solutions
Designing and delivering customized solution frameworks that address sophisticated customer structures, workflows, and transformation priorities
Orchestrating cross-functional account teams (pre-sales, product specialists, customer success, leadership) to deliver cohesive, high-impact engagement strategies
Building sustained, peer-level relationships across customer organizations to ensure ongoing engagement and executive coverage
Identifying and executing expansion opportunities within accounts, increasing solution adoption, depth, and long-term customer value
Maintaining a robust, high-quality pipeline aligned to long-cycle enterprise deals and strategic growth targets
Providing accurate forecasting and strategic account insight to leadership, reflecting complex deal dynamics and timing considerations
Leveraging CRM tools (Salesforce) to capture strategic account plans, stakeholder mapping, and opportunity progression

You're a strong fit for the Strategic Account Executive role if your background includes:

Extensive enterprise sales experience (10+ years), with a proven track record of managing complex, high-value accounts and exceeding revenue targets
Demonstrated ability to engage and influence senior executives (C-Suite/Board-level) and build long-term, strategic partnerships
Experience leading multi-threaded, long-cycle sales processes, including navigating large organizations and complex buying groups
Strong capability in consultative, insight-led selling, with the ability to translate customer challenges into tailored, high-impact solutions
Proven success in developing and executing multi-year account strategies, including expansion and retention planning
Ability to orchestrate cross-functional teams and align internal stakeholders to deliver integrated customer outcomes
Experience designing or contributing to custom solution frameworks for enterprise clients with complex structures and requirements
Demonstrated focus on account growth metrics, including ARR expansion, account depth, and Net Revenue Retention (NRR)
Strong relationship-building skills, with the ability to sustain ongoing, peer-level engagement across multiple stakeholders
High level of adaptability and strategic thinking in a rapidly evolving, technology-driven market, including GenAI solutions
Knowledge of the legal marketplace or professional background (e.g., B) is considered a strong asset

Ability to work remotely and travel to customer locations as required (approximately 10–20%)
Proficiency in Salesforce, MS Office, and enterprise sales tools

#New Position: This position is open due to an existing vacancy to support our evolving business needs.
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. Join us and help shape the industries that move society forward.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.