Director of Finance & Operations | Full-Time

Existing, Full-Time, Permanent Position

Sigma Loyalty Group is a leading Canadian provider of identity protection solutions, helping financial institutions and other organizations deliver trusted identity theft prevention, detection, and restoration services to their customers. Driven by innovation, collaboration, and a commitment to excellence, the company combines advanced technology with exceptional customer support to help protect individuals from the growing risks of fraud and identity theft.

As part of the Sigma Group family of companies, the organization is dedicated to fostering a culture of integrity, continuous learning, and shared success.

Comprehensive health benefits and retirement savings program

Hybrid work environment (3 days in-office, 2 days remote)

Sigma Loyalty Group is looking for a finance operations leader who can bring structure, insight, and momentum to a busy accounting function. As Manager of Finance Operations, you will play a key role in keeping the organization’s financial engine running smoothly, from full-cycle accounting and month-end reporting to process improvements, controls, and cross-functional problem-solving. This is a hands-on role for a collaborative finance professional who enjoys working across teams, building trusted relationships with clients, vendors, banks, and auditors, and finding practical ways to strengthen accuracy, efficiency, and accountability.

Oversee daily finance operations, including accounts payable, accounts receivable, general ledger, cash management, bank reconciliations, and month-end close activities

Review and approve vendor invoices, expense reports, client billing, manual invoices, commissions, payments, and related supporting documentation

Support accurate monthly financial reporting by reviewing accruals, amortizations, chargebacks, intercompany entries, foreign exchange, tax payments, refunds, and other general ledger transactions

Manage payroll, benefits, vacation, pension administration, and related employee support activities

Maintain and improve accounting processes, internal controls, data integrity, and cost-effective finance operations

Lead and support SOC 1 Type II audit activities, annual audit requests, regulatory requirements, and compliance-related reporting

Administer and support Oracle finance activities, including AP, AR, GL, cash management, transaction mapping, AR maintenance, and period open/close processes

Track purchase orders, monitor expenses against budget, and provide analysis to support operational decision-making

Liaise with banks, merchants, clients, vendors, auditors, and internal stakeholders to resolve issues and respond to queries

Support finance-related system configuration and testing activities, including new merchant ID mapping in UAT and production environments

Supervise, guide, and support accounting team members to ensure deadlines are met and finance operations run smoothly

Bachelor’s degree or diploma in Accounting, Finance, Business Administration, or a related field

• 7+ years of progressive accounting or finance experience, including experience overseeing finance operations, month-end close, and financial reporting activities
• Strong knowledge of full-cycle accounting, including accounts payable, accounts receivable, general ledger, bank reconciliations, accruals, intercompany transactions, and cash management
• Experience supervising or mentoring accounting team members and supporting day-to-day workflow, deadlines, and issue resolution
• Oracle experience is strongly preferred
• Working knowledge of payroll, benefits, pension, vacation administration, and related employee support processes
• Experience supporting audits, internal controls, compliance requirements, and financial documentation; SOC 1 Type II audit experience is an asset
• Strong analytical, problem-solving, organizational, and communication skills, with the ability to manage multiple priorities in a deadline-driven environment
• High attention to detail and a continuous improvement mindset, with the ability to identify efficiencies and strengthen finance processes

We are only accepting applications from candidates authorized to work in Canada, and we are not currently sponsoring temporary or permanent work visas.

Use of AI in Hiring: Some stages of our recruitment process may use AI-assisted tools to support recruitment efforts;