District Manager - Healthcare Operations

Position Type Permanent

Join the Medavie Health NL Team

As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

Reporting to the Director, Operations, this position provides leadership to front line staff in MHNL. The Regional Manager is responsible to manage staff and systems to meet the performance requirements of the ambulance service in the Region. Major operational components of this position include establishing service direction, building staff capabilities, and implementing changes to improve service levels. Assessing and improving overall regional performance is expected, both current and long-term to meet company objectives.

The position will take direction from and act in conjunction with senior operations management. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status of the Region of Newfoundland and Labrador fully functional while meeting or exceeding customer/patient expectations. This position communicates company philosophy and policy so that there is shared realization of the company’s goals in the Region, as well as collaboration with the other Regional Managers to maintain provincial consistency. Administrative Assistants, Schedulers, Operations Managers and Paramedics.

Ensure that customer/patient service is a priority. Support the customer/patient issues resolution process. Oversee and participate in the recruitment and selection process for site paramedic staff.

Practice supportive communication techniques such as active and empathetic listening.

Improve employee performance through motivation and positive reinforcement.

Implement, communicate, and execute operational strategies and solutions in line with established business plans.

Lead the development of a quality improvement process that meets or exceeds industry standards.

Risk Management oversight in the day-to-day operations.

Develop and manage the entire Region’s paramedic team while possessing an aptitude for collaborating with staff in helping them to achieve organizational goals.

Specify clearly and completely expected levels of performance. Manage as a team effort any new and/or changing company policies and practices. Encourages and provide the components that will help employees reach their potential for self-motivation.

Approved paramedic training program, ACP level will be considered an asset.

Knowledge and/or expertise in EMS management, safety, information technology, finance, and human resources.

Solid managerial/supervisory experience and formal business training and/or university diploma or degree is an asset.

Solid understanding of the ambulance industry and various business functions such as EMS operations, safety, fleet, facility management, human resources, finance, inventory control, SSP, and CQI.

Demonstrate leadership, planning, organizing, directing, and motivating staff.

Strong working knowledge of the Microsoft Suite of Products.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. If you experience any technical issues throughout the application process, please email: ***