IT Technical Support Assistant
$18 per hourTemporary
Pathway Communications
Employment Type: Independent Contractor
Role: Technical Support Specialist
Location: HYBRID (2-days in office) - 95 Apple Creek Blvd., Contract Term: 3months can be extended based on Client requirement
Shift timings : 9am to 5pm Monday to Friday with flexible hours sometimes
Hourly pay rate - CAD$18.00
Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions – from hybrid cloud services to service desk, telephony and security. We were the first company in Canada to construct a Tier III certified data center and maintain a complete set of certifications including SOC 2 Type II, PCI, and ISO 27001.
Pathway Communications is looking for a Technical Support Specialist to provide hands-on technical and operational support for our telecom client, ensuring seamless client experience. This role involves real-time issue resolution, call-based client support, troubleshooting, and cross-team coordination to maintain system performance and client satisfaction.
Technical Support & Troubleshooting
Provide day-to-day support for telecom-related platform issues
Investigate and resolve errors, data discrepancies, and integration problems
Call-Based Client Support (Critical Requirement)
Handle inbound and outbound client support calls related to service provider issues
Ability to confidently support clients live on calls.
Log, track, and manage support tickets in CRM/ticketing systems
Client Communication & Relationship Support
Act as a trusted point of contact for service-related support
System Monitoring & Issue Prevention
Monitor platform performance and flag recurring issues
Identify trends from support cases and recommend improvements
Assist in testing fixes and validating system updates
Work with Client Services, Operations, and Tech/Dev teams
Support onboarding of new clients or new client features
Vacancy posted 2 days ago
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