Remote Support Analyst
$50k - $65k per yearRetreat Guru
Overview
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience
Experience
3 years to less than 5 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide customer service
Manage incidents
Usability testing
Supervision
~ No supervision responsibility
Experience and specialization
Computer and technology knowledge
Project management software
HTML editing software
Software development
Mac OS
JavaScript
SQL
Spreadsheet
PHP
WordPress
HTML
Software quality assurance
Type of experience
~ Call centre
Area of work experience
~ Quality assurance or control
Area of specialization
~ E-commerce
Additional information
Security and safety
~ Basic security clearance
Transportation/travel information
Own transportation
Willing to travel
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Manual dexterity
Attention to detail
Sitting
Own tools/equipment
Internet access
Cellular phone
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty
Benefits
Health benefits
Dental plan
Health care plan
Paramedical services coverage
Financial benefits
Group insurance benefits
Life insurance
Stocks/shares
Long term benefits
~ Maternity and parental benefits
Other benefits
Free parking available
On-site amenities
On-site recreation and activities
Paid time off (volunteering or personal days)
Team building opportunities
Wellness program
$40 per hour
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