Account Management Director

While we are considering applicants from across the country, we have a strong preference for candidates located within the Greater Toronto Area (GTA) to support periodic in-office collaboration. Common Wealth is Canada’s fastest growing group retirement provider. Our award-winning digital platform helps Canadians plan, save, and build secure retirement income. We partner with a nationwide network of advisors and employers, empowering them with modern tools and insights. We are driven by a mission to make financial security in retirement more accessible to everyone.

We are currently hiring an Account Manager to enhance member value by building a simple, comprehensive retirement solution that Canadians trust at every stage of their journey. Reporting to the Head of Sales & Partnerships, you’ll be responsible for driving toward a future where every Canadian can achieve financial security in retirement. Today, people working for small and mid-sized employers are left to build retirement savings on their own—this leads to inefficient savings and poor outcomes. You will work on cross functional teams to deliver a trusted, and comprehensive retirement offering that supports members from their first contribution to their last withdrawal. Your work will directly contribute to creating better retirement outcomes and a more inclusive financial future for all. Own the post-sale client experience from deal close through long-term partnership

Partner with Account Executives to ensure a smooth handoff and onboarding

Deliver employee education sessions and support adoption of the platform

Manage an ongoing portfolio of clients focused on adoption, satisfaction, and retention

Proactively identify risks, surface opportunities, and resolve issues

You build trust quickly with clients and internal partners and thrive in cross-functional environments.

• You’re comfortable engaging senior leaders and facilitating education sessions for groups of varying sizes, adapting your message for clarity and impact.
• You manage multiple clients and priorities with confidence in a fast-moving, evolving environment.
• Detail-oriented and data-minded

You value precision and use data to guide decisions and deliver consistent, high-quality client experiences. You’ll be joining a dynamic and flexible work environment where you have the autonomy to shape your role. You’ll have ample opportunities to learn, grow, and advance within the organization while contributing to improving the Canadian retirement landscape. Join a mission-driven company transforming retirement in Canada

• Medical, dental and vision benefits
• Health Spending Account
• 5% employer match into our group retirement plan
• 4 weeks vacation
• Home Office Stipend
• Annual Learning & Development Budget
• Flex Holiday and Summer Friday Program
• We are a respectful workplace committed to building a skilled and diverse workforce. We believe in fostering an inclusive work environment where all individuals have an opportunity to succeed.