Food Services Operations Manager

Reporting to the General Manager, the Food Service Director plays a key leadership role in delivering an exceptional dining experience and driving operational excellence. This position is responsible for overseeing all aspects of food service operations, ensuring outstanding customer satisfaction, high-quality food offerings, and a welcoming dining environment.
The successful candidate will lead the achievement of sales and financial objectives by developing innovative menus, creating impactful promotional initiatives, and fostering a culture of exceptional customer service. With full accountability for operational performance, budget management, and program execution, the Food Service Director will play a critical role in the continued success and growth of the business.
This is an exciting opportunity for a hands-on, people-focused leader who is passionate about developing high-performing teams, building strong client relationships, and promoting a culture of safety, engagement, and continuous improvement. The Food Service Director will inspire excellence, drive results, and create memorable experiences for both clients and guests every day.
Job Responsibilities
Deliver excellence in food service and customer service
Develop innovative menus and marketing strategically for the location
Deliver company driven initiatives in service, food and safety at a high level
Develop and build catering business
Coordinate and supervise personnel regarding production, merchandising, quality and cost control, labour, scheduling, staffing and training
Train and develop team for out standing customer service
Identify and develop talent within the team
Ensure that standards for sanitation and food safety are met
Prepare business plans, budgets and forecasts
Monitor financial operating results in order to achieve company and client objectives
Ensure accurate and timely financial reporting for all business sectors
Maintain records to comply with Aramark, and government standards
Ensure compliance with Marketing and Human Resources Programs
Ensure adherence to Aramark’s policies and procedures
Ensure adherence to Aramark’s Health and Safety Programs

Qualifications

• University Degree or College Diploma in Hospitality management or related field
• 5 years progressive management experience in a similar sized operation
• Strong leadership and organizational skills
• Strong analytical, project planning, and financial management skills
• Ability to communicate effectively with clients, customers, colleagues and staff

What We Offer
Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.
Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.