Service Support Advisor
Full-time
Cochrane Toyota
Express Lane Service Advisors are the first point of contact for our quick-service guests. You’ll greet customers, listen to their needs, and ensure their express services (oil changes, tire rotations, filters, and other light maintenance) are handled efficiently and accurately. We don’t just sell & service Toyota's, we build trust, move fast, and set the bar for what a dealership should be. We're one of the most respected Toyota dealerships in the country, and we’ve got the awards to back it up—including 11 straight years as the Cochrane Readers' Choice Gold Dealership of the year, 11 straight years of recognition in Toyota Canada’s President’s Program and the coveted Platinum TSM Service Award.
Continuous on-the-job training in the latest automotive technologies & customer service
Health and Dental Benefits Package
Initiating quick-service consultations, documenting concerns, and recommending express maintenance (oil changes, filters, tires, etc.)
Performing walk arounds of customers vehicles, including inspecting engine and cabin air filters.
Coordinating with technicians to ensure timely service completion
Assisting with scheduling appointments and follow-ups
Handling phone calls & emails with professionalism and speed
Helping maintain above-zone Customer Satisfaction scores
Proven ability to deliver exceptional customer service in a fast-paced environment
1-3 years of experience in automotive service, customer service, or advising (Express or Quick Lane experience is an asset)
A desire for a long-term career with growth opportunities
Team-first mindset with personal and professional integrity
Vacancy posted 1 day ago
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