Manager - Audit and Operations

Job Description
The Manager of Audit for Payment and Fraud Operations will support City National Bank's Internal Audit team by providing independent, objective
assurance over the design and operating effectiveness of the Bank's payment and fraud risk management practices, US Regulatory Compliance governance processes and the system of internal controls over the Bank's Payment and Fraud Operations. Position will also provide support to meet the evolving demands of the US regulatory environment and heightened expectations of internal audit. The Manager will also be involved in internal and external issue validation as well as audit continuous monitoring activities; along with Data Analytics to support continuous monitoring, leveraging the use of information analytics, business intelligence, data mining, and other technologies and tools.

This role will be based in Toronto/Halifax in a RBC office location but will support City National Bank.

Audit and Assurance General Requirements:

• Leads the planning, execution and evaluation of audit test plans for projects of medium to high complexity with a risk-based audit approach.
• Assesses risks and controls, designs comprehensive audit programs, executes audit procedures, supervises and reviews the work of others, analyzes and synthesizes results of testing performed, effectively communicates results to senior management and audit leadership to affect change, and delivers well written audit reports and other forms of communication.
• Manages assigned sections of engagements, and collaborates with other audit groups to effectively plan, integrate and execute audits.
• Tracks and manages audit work to meet the audit budget and audit plan mandates.
• Assists with the development of the annual risk assessment and audit plan as required
• Identifies, interprets and designs testing to adhere to US regulatory requirements applicable to the area being audited.
• Understands Payments (e.g., Wire, ACH), fraud and general IT risk identifying and assessing key control activities in business processes.
• Leads and executes continuous monitoring activities periodically for the area assigned.
• Gathers and evaluates information received from business units and other external/regulatory sources.
• Ability to multi-task and work in a dynamically changing environment.
• Complies fully with all Bank policies, procedures, audit methodologies, training and regulatory requirements.

•Ongoing Monitoring Activities:

• Monitors outstanding issues to ensure management is on track for appropriate and timely remediation.
• Performs issue validation for issues closed by line of business management.
• Leads and performs continuous monitoring activity and seeks to identify data analytics opportunities to enhance or streamline existing continuous monitoring activities.
• Stays abreast of changes in the business and regulatory environment and control environments in which City National Bank operates.

Data Analytics and Technology:

• Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools.
• Execute basic analyses (e.g. descriptive) and create simple visualization using standard tools.
• Develop requests for advanced analytics by providing detailed and clear questions to the Data Analytics team.
• Applies advanced analytical techniques to test hypotheses and add insights into audit findings.
• Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights.

Relationship Building and Client Experience:

• Supports the Audit Director and Senior Audit Manager proactively in their ongoing monitoring and discussions with business management.
• Continuously builds trusting relationships with Internal Audit peers and business management.
• Acts as the key contact and responds to inquiries from business throughout the audit process.
• Challenges others’ thinking or approaches in a constructive manner.
• Advises stakeholders on internal control and governance matters and conducts proactive and ongoing risk management discussions with business leaders.
• Influences key stakeholders to gain buy-in, overcomes challenges and delivers on high priority initiatives, and draws conclusions or makes recommendations based on audit evidence that may involve ambiguity.

Staff Performance:

• Acts as a role model/mentor to more junior auditors and provides constructive feedback.
• Enhances and maintains staff morale.

Requirements:
Bachelor's Degree or equivalent
Minimum 2-5 years of audit experience in an internal audit role within the banking or financial services industry, or with an public accounting firm.
Professional Designation (CIA, CPA, CISA, or other banking specific credentials) preferred
Sound knowledge and experience in integrated IT audits is preferred.
Strong verbal and written communication skills to effectively present to peers and business management.
Demonstrated negotiation and leadership skills needed to convey ideas and obtain management buy-in for constructive change.
Effectively manage ambiguity, work independently, think innovatively and demonstrate critical problem-solving skills.
Strong understanding of internal auditing standards, COSO and risk assessment practices.
Strong understanding of internal control concepts and application of such.
Strong working knowledge of US banking industry laws and regulations.
Experience researching and interpreting US regulatory requirements – e.g. OCC Heightened Standards, NACHA requirements, etc
Experience in planning and juggling multiple projects with varying team members.
Familiar with data analytics, robotic process automation and artificial intelligence tools.
Experience in use of data visualization and reporting – e.g. Tableau and/or Alteryx is a plus.

Job Skills
Adaptability, Auditing, Commercial Acumen, Communication, Detail-Oriented, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Results-Oriented

Additional Job Details
Address:
20 KING ST W:TORONTO City:
Toronto Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
INTERNAL AUDIT Job Type:
Regular Pay Type:
Salaried Posted Date:
2025-10-16 Application Deadline:
2026-02-02 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.