Overnight Guest Services Manager

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you. The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.

Must ensure that all personnel are kept well informed of department objectives and policies. to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.

to provide maximum personalized guest service.

The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.

The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.

Manage all administrational duties as specified by the Company

Responsible for checking guests in and out of the Hotel.

Runs various reports on the computer for management.

Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.

Print updated in-house, arrival, departure, and room status reports every two hours

Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.

Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.

Have previous hotel experience, specifically in the Rooms Division Department. Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.

Excellent organizational and time management skills, with the ability to set priorities for self and others.

Team rates from $59 per night, Family & Friends rates too!

• 25% discount at our restaurants for up to 6 people
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Group Life Insurance, Extended Health, Dental, Vision Care!
• You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.** **ABSOLUTELY NO PHONE CALLS PLEASE** Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at