Service Concierge

Join Charles West as a Concierge and enhance the living experience in our luxury residential community. You’ll provide outstanding service, build relationships, and create a welcoming atmosphere for residents and guests.

As a key member of our team, you will directly report to the Leasing and Resident Experience Manager, ensuring every resident’s needs are met with a personal touch. Your role focuses on delivering exceptional service, from managing amenity bookings to coordinating community activities. This involves elevating resident satisfaction through engagement initiatives and thoughtful interactions.

Key Responsibilities:

• Provide personalized service to residents and guests
• Anticipate and fulfill resident needs effectively
• Manage move-ins and move-outs smoothly
• Build relationships and connect residents with local services
• Assist with resident events and community engagement

• 3+ years in luxury residential or hospitality services
• Exceptional communication and interpersonal skills
• Strong organizational abilities for managing priorities
• Proactive approach to identifying resident needs
• Proficiency in property management software