Student Sales & Services Representative

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you!
Our primary focus as a sales team is to market and sell Macmillan Learning solutions within designated accounts. During regular sales calls, successful representatives are able to advocate for Macmillan Learning products, positioning them as essential resources including student courseware, textbook, online tools, or study aids for various courses across different campuses. The Field Sales Representative will employ various methods such as on-site campus meetings, presentations to faculty and committees, phone conversations, virtual demos, email outreach, and sharing sales materials to engage potential Macmillan Learning customers. This role is based in the Greater Toronto Area with overnight travel to London, Ontario and Newfoundland. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. Preplanning a daily schedule of sales calls for each day on campus.
Conducting interviews following all sales training parameters established by the immediate supervisor.
Delivering appropriate sales materials on a timely basis (including complimentary books, marketing brochures, letters, software demos) as sales enhancements.
Accomplishing required/requested servicing activities (including campus bookstores) for each of assigned accounts promptly.
Actively and accurately manage company CRM tool. This includes, but is not limited to all customer information, contacts, sales opportunities, and pipelines.
Responding promptly, either in writing, through email, or by phone to requests made by customers and/or by Macmillan Learning personnel.
Travel to assigned accounts [approximately 35 hours/week] for the purpose of constructing personal sales interviews.
Develop and execute selling techniques that enhance the ability to effectively promote Macmillan Learning Products [approximately 5-8 in person instructor meetings per day].
Service customers within the assigned territories.
Weekly telephone calls to and with assigned sales manager.
Submission of required sales tracking, sampling, etc. Daily sampling and salesforce.Submission of travel and entertainment expense reports on a timely basis.
Ongoing reviews of new product (marketing) information by email.
Provide feedback on market trends, market reaction to our books as well as competitors.
Regularly submit required data or reports on a timely basis.
Assist editorial activity as requested by appropriate personnel.
Planning quarters/semester travel itineraries which increase sales production within the assigned territories.
Planning for the next day’s visit to a campus.
Planning use of other company resources – human and otherwise – to further sales and company presence.
Attend and take an active participation in professional conferences as well as sales meetings.
Effective and timely allocation of sampling budgets (Sampling is the activity through which sales representatives select and deliver examination copies of books and media products).
Effective use of travel and entertainment budgets to increase productivity throughout a sales territory and the sales year.
Bachelors Degree.
A minimum of 2 years direct sales experience.
Ability to work independently as well as part of a sales team.
A knowledge of and/or an interest in working in an academic environment.
Proficiency with computers and basic applications software.
Ability to travel.
A record of tangible success in a sales role.
Willingness to take calculated risks in territory planning, such as targeting new departments, emerging programs, or interdisciplinary courses to expand market.
Strong interest in and familiarity with digital learning platforms, LMS integrations, and courseware tools, with the ability to position digital solutions effectively.
generative AI for follow-up messaging, meeting prep, competitive research) to enhance efficiency and personalization in sales communication.
Experience leveraging CRM analytics and reporting dashboards to identify high-potential accounts, prioritize visits, and refine pipeline strategy.
This posting is to fill an open vacancy.
Requires periods of close concentration, must be able to walk up to 5 kilometers a day on campus, must be able to sit/stand for long periods at conventions, must be able to concentrate in noisy/busy environment, and must be able to travel, including ability to drive for periods from 2 to 5 hours, depending upon the territory involved. A valid driver’s license is required with daily travel within territory and frequent over-night trips. Attendance at national sales meetings and regional meetings is required (5 or more days). Traveling up to 50% travel during peak selling seasons. During these seasons it is necessary to spend all day on campus and then complete paperwork, sampling, and expense reports in the evening.
This role is based in the Greater Toronto Area with overnight travel to London, Ontario and Newfoundland. Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

• Company Car Allowance
• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Registered Retirement Savings Plan
• Generous paid time off, sick time, floating holidays, and paid holidays ( Spring Reset Day, Juneteenth, Indigenous People's Day, Election Day, and more !)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance
• By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. com or see us on Facebook , Twitter , LinkedIn or join our Macmillan Community . We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.