Recruiter / Client Service Representative

We’re looking for a Customer Onboarding Specialist to join our Success team!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

Reporting to a Manager, Customer Onboarding, our Onboarding team plays a pivotal role in seamlessly integrating the fastest-growing companies into Jobber. By removing technical barriers, streamlining digital payments and guiding Service Providers (SPs) through onboarding processes we ensure a smooth transition while positioning them for future success. With expertise in stakeholder management and navigating intricate relationships, our team consults on Jobber features and integrations, helping these businesses grow and excel on Jobber.

Onboarding Specialists manage a portfolio of home service businesses, offering expert guidance and serving as trusted advisors throughout the onboarding process. They also foster close collaboration with cross-functional teams within Jobber, including R&D, Engineering, Sales, and Customer Success. In this role, your primary focus will be on creating strategies that ensure our SPs feel fully supported and understand the range of features available to them. The Customer Onboarding Representative will:

Be a product expert to ensure that our customers are set up for success from day one.

Be patient and reliable for our customers when things might not be going how they expected.

Be performance driven, have an achievement mindset, a bias for action, and an eagerness to take initiative.

Be customer driven This role is highly impactful - We want to build strong customer relationships and deliver customer focused solutions. We’re looking for someone who gets excited to connect with our customers and teach them about using Jobber!

Drive and encourage feedback loops to help amplify a customer-retention mindset to decision making that is rooted in empathy.

To be agile and adaptable in a very fast-paced environment. Utilize AI technologies to generate predictive insights, enabling proactive and tailored customer engagement and communications.

Become an ambassador of our culture by being humble, supportive - and someone who truly gives a sh*t!

Customer service experience, ideally working in a role that provides a high touch customer service experience to their customers. Bonus points for being in a high volume and SaaS company.

A track record of exceptional customer support and onboarding of new customers to complex products.

Salesforce, Chili Piper, Slack

Next level communication and relationship building abilities. As well, our customers are our life blood, we want someone who is excited to talk to them and provide them a best in class experience.

An incredible passion for our customer and a connection to our purpose - to help small businesses be more successful.

Experience with AI tools for enhancing operational efficiencies and customer insights

To better support our customer our Customer Onboarding Specialist team works a weekday shift and will require the ability to work one weekend day every four weeks to better serve our customers.

This role comes with a fixed compensation structure, set at $59,000 CAD.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. We’re looking for people with great customer service experience, that ideally have experience onboarding customers or training individuals. Candidates moving forward will receive a link to complete a brief, recorded audio interview through our third party software Willo.

We want you to share your unique story and experience, and see how you’ll help drive us forward. You’ll have an interview with leaders from your team that will dig into your previous experience and performance, as well as to see your skill set in action in a role play. If successful, you'll move forward to an interview with a Senior Manager from the group!

A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!