Sales Associate (Retail Store)

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she is also an active participant in the daily operations of the boutique.

Sales Achievement:
Consistently achieve and/or exceed the monthly sales target, as directed by management.
Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
Assist and support after sales clients in accordance with Maison values. Remain current on industry news and competitor

Client Relationship Management:
Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
Appropriately resolve client issues/concerns and escalate as needed to Management
Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations:
Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

Must be able to work Saturday and Sunday consistently in addition to one weekday.
~2 to 5 years of previous experience in luxury retail.

Technical Skills:
Ability to work in a fast-paced retail store environment
Computer and internet Savvy
MS Office experience required, SAP knowledge preferred
Personal Skills/Abilities:
Additional language skills are a plus
Strong understanding of Customer Service needs and Customer (internal and external) priorities
Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Richemont offers a generous compensation and benefits package for eligible employees. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Hourly Salary Range is $25-$29/hr depending on experience.