Technical Program Manager, IT Service Management (H/F)

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Strategy & Management Consulting
Sia’s Strategy & Management Consulting global footprint and expertise in more than 40 sectors and services allow us to enhance our clients' businesses worldwide. We guide their projects and initiatives in strategy, business transformation, IT & digital strategy.
Financial Institutions have drastically changed over the last decade, driven by increased regulatory constraints, diverse competition inside and beyond traditional banking organizations, and emerging technologies reshaping long-standing ecosystems. Sia’s Financial Services Business Unit provides a comprehensive suite of core capabilities designed to address the diverse and evolving needs of our clients, enabling them to navigate complex challenges, seize new opportunities, and achieve their strategic objectives in an increasingly competitive and dynamic business environment.
Why Join The Sia Team?
These are the six core values that guide all our actions. As an expression of our values, our Sia team concept describes our commitment to fostering a sense of community within and among our offices. Your experience at Sia will be enriched by a(n):
Continuous learning & development opportunities
Diversity, equity, and inclusion programs with an ever-growing list of global affinity initiatives
Term employment contract or independent contractor - potential for extension
You will be part of the Program Management Office (PMO) team within a MarTech/E-Commerce client organization. You will work on and lead sophisticated cross-organizational programs working with partners to build roadmaps, plan requirements, manage timelines, identify risks, and communicate clearly with cross-functional partners across the company.
Candidate must have knowledge of product lifecycle management and experience in agile execution. In addition, it is important for this role to have technical knowledge to be able to influence and lead technical programs.
The team is committed to diversity and inclusion, we love connecting people from different backgrounds, perspectives and geographies!
Define program objectives with key business partners, key products to be delivered and develop project specifications, agree project plan baseline including scope, key activities, deliverables, resource requirements, dependencies, time and constraints
Partner with engineering and product leaderships to drive consistency in delivering quality products through agile processes at scale
Set up roadmaps, project plans and schedules
Manage relationships amongst key partners by building confidence and trust with clear professional communications on all management levels and assured expectation management.
expect, monitor and control change, own scope management and risk management; Conduct progress reviews to assess project outcomes, build confidence that projects will deliver to time, budget and agreed standards. At least 6 years of experience as a Technical Program Manager (TPM).
Bachelor or Master degree in a business, technology, engineering or science domain (technical preferred)
Certification in project management/agile or Product Owner
Experience moving technical or engineering programs and products from inception to delivery
Good stakeholder management skills across all levels of hierarchy.
Experience with collaboration, planning and project management tools (e.g. Deep knowledge of product lifecycle management.
Extreme attention to detail and precision in producing quality output.
Proficient use of Google Office Suite (Docs, Sheets, and Slides)
Understanding of E-Commerce, Marketplaces, MarTech, Digital Marketing or CRM are beneficial

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.
We do not use artificial intelligence to screen or make decisions about candidates. Limited AI tools may be used for administrative or operational purposes in the recruitment process.
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.