Customer Service Associate - Temporary

The FENDI Client Advisor is responsible for providing best in class customer service and for exceeding their sales goals. Through product knowledge and elevated operational acumen, the FENDI Client advisor creates an exceptional client experience and supports the Brand commitment to excellence.

Achieve all Client Advisor KPIs and CRM requirements.
maintain customer correspondence to build clientele, enhance relationships and drive business.
Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
Follow all store policies and procedures.
Proficient and accurate use of POS system and other software as required, updating customer database.
Keep up-to-date with company news and be familiar with the competition.
Perform regular store maintenance functions as needed or assigned.
May have responsibility for opening/closing the store as needed, including morning team meeting.
Assist in maintaining visual standards with direction from VM, corporate and management.
Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
the ability to communicate effectively both verbally and in writing.
Ability to use POS system and its inventory management functions.
Foreign language skills is a plus.
Bachelor’s Degree or equivalent experience a plus.
Organizational and strong computer skills required.
At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.
The base compensation for this role is $25.00 hourly, plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.