Services Management Administrator

Join Canada’s Largest Automotive Group

driven by excellence, integrity, and innovation, Dilawri offers an environment
where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive
group and one of Canada’s Best Managed Companies. franchised dealerships, representing more than 35 of the world’s most
respected automotive brands across British Columbia, Alberta, Saskatchewan,
guide how we work, how we lead, and how we serve our customers and communities.
Through the Dilawri Foundation , we
are also committed to making a meaningful impact in the communities we
Audi Downtown Vancouver is currently seeking a Service Advisor to join our team.
Reporting to the Service Manager, this role is responsible for promptly and
courteously assisting all service customers while ensuring accuracy in repair
maintaining a strong focus on customer satisfaction and labour sales. Service Advisor plays an integral role in supporting service department
operations and delivering the exceptional customer experience that defines
Ensure high levels of customer satisfaction
throughout the service process.
· Address customer concerns or misunderstandings
Conduct vehicle inspections and gather all
maintenance, and previous service recommendations.

• to customers.
• update customers accordingly.
• continuous improvement in performance.
• Review loaner vehicle policies and warranty

details with customers.
· Strong customer service and communication
Ability to handle customer concerns with
Experience in automotive service environments is
an asset.
· Ability to understand and explain technical
Proficiency with computers and service-related
software is an asset.
· leading professionals in the automotive industry, our benefits include:

• coaching & training programs
• health & dental plans
• social events