Store Manager (Night Shift)

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.
Business Development and Performance Management:
Drive and increase sales performance for overall business.
Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
Develop a sales strategy, working cross-functionally with corporate partners.
Market authority, identifying new opportunities to attract and retain clients.
Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
Collaborate with the Retail Events team for the organization of local events.
Client Management:
Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
Improve Mystery Shop Results with action plans.
Cultivate a strong private appointment culture.
Administrative & Operations Management:
Ensure alignment and partnership between front of house and back of house.
Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
Control vital actions to optimally control costs and ensure efficient operation in store.
Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
Ensure team follows all company policies and procedures
Team Management:

Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
Attract and recruit the best talent available in the market through networking and scouting.
Implement company policies while adhering to accurate procedure regarding disciplinary action.
Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
Identify individual and team training needs.

Minimum 5 years’ related experience, luxury retail preferred.
Excellent social skills: the ability to communicate optimally both verbally and in writing.
Ability to use POS system and its inventory management functions.
Foreign language skills are a plus.
Organizational and strong digital literacy required.
Must have flexible schedule: some nights, weekends, and holidays.
At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.

Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.