Front desk agent needed immediately.

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
The Front Desk Attendant is responsible for greeting and directing all residents and general public either in person or on the phone while performing all assigned duties.
Monitor the activities of the clients and maintain availability for personal, practical and moral support.
these medications are prepared/ready for pick up by Janzen’s Pharmacy on a regular basis.
Ensure that proper procedures are followed in terms of Emergency Disaster Services, including notifying Emergency Disaster Services on-call.
Ensure all required paperwork, and HIFIS data is completed for each client when they arrive and forward same appropriately.
Encourage clients to complete their duties i.e. making of bed, picking up of personal belongings, showering, etc.
Maintain safety of the clients and the facility.
Complete the required security checks for both interior and exterior of the facility.
Complete required bed checks for Corrections and Services Canada (CSC).
Answer the telephone and transfer calls in a professional manner and relay all messages.
Screen all clients to ensure that those who are under the influence are not permitted entrance into the facility and then immediately offer other arrangements to them for shelter and safety.
Follow all associated policies related to the handling of client mail and laundry.
Report to the Program Caseworker when clients have left personal items in lock up area beyond 30 days after departure.
Make decisions based on the Policies and Procedures of the Centre and The Salvation Army as delegated. Participate in regular supervision and performance reviews/evaluations as required. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Participate in ongoing professional development and training. Knowledgeable in all areas of Fire Safety & Emergency Evacuation Plans. Participate in ongoing professional development and training.
Degree or diploma in the social services field or administration is an asset.
Minimum of three (3) months of prior related experience, including experience with front line work in a social services setting.
Excellent computer and database skills (particularly Excel, Word, Internet); Ability to clearly and accurately communicate factual information/data when needed.
The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
Clearance through the Enhanced Reliability Screening through Corrections Canada and Vulnerable Persons Check is required.
Immunization for Hepatitis B and Vaccination against Tuberculosis are required.
This is a casual position with not guarantee of hours.
Schedule will vary according to requirements of responsibilities – some weekend and evening work may be required.
Must be available for all shifts
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.