Remote Customer Service and Sales Representative

Sika Canada has an exciting career opportunity for a Customer Service Representative (CSR) for a part-time 1 year contract (renewable) . This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast-paced environment.
The customer service representative (CSR) is responsible for managing the order to cash process. The CSR is the voice for the customer and in all areas will not personally do the task but will support all internal teams to service the customer on time and in full. CSR will build relationships with business segment team members to collaborate to support business plans and provide solutions throughout the process.
Receive orders from customers or Sales Representatives enter orders process payments and transfer orders to the logistics team.
In each order verify products quantity pricing shipping dates and special requirements including export documents and technical documents where necessary.
Coordinate with Team Leads Production and Inventory Planning to ensure that products are delivered on-time.
Receive inbound calls and emails and provide existing or prospective customers with product knowledge or product specifications placing an order order details pricing information or necessary documentation.
Ensuring complete customer satisfaction when required coordinate with teams to complete files that may include returns credits delays or claims.
Conversing by phone and email consistently for full work shifts
DEC/College degree with a minimum of 2 years experience in Customer Service
Must have excellent computer skills (Microsoft Office Suite)
Experience with SAP would be a strong asset
Experience with Salesforce would be an asset
Fully bilingual (English and French) spoken and written although French not required outside the province of Quebec
For such a large company we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
We firmly believe that the diversity of our workforce is a key contributing factor to our success story.
Sika is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.

Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. Remote Work :
Part-time